Service Manager – Supported Living

Overview

[Employer hidden — sign up to reveal] is proud to partner with a leading provider of adult social care in their search for a skilled and proactive Service Manager to oversee multiple supported living services. This is an exciting opportunity to join a company rated GOOD by CQC, renowned for its values-led culture, inclusive approach, and commitment to empowering people with learning disabilities, autism, mental health needs, and physical disabilities. The successful candidate will play a key role in providing visible, hands-on leadership across two supported living settings, ensuring high-quality, person-centred care while supporting and developing a strong, motivated team.

The Candidate

The Service Manager will work closely with the Registered Manager to deliver safe, high-quality care and support. You will lead a team across two sites, with a Team Leader supporting daily operations, ensuring both staff and people we support feel supported and valued. The ideal candidate will be outgoing, confident, and unafraid to tackle challenges head-on, with proven leadership experience in learning disabilities, mental health, or complex needs services.

Key Responsibilities

• Leadership & Management: Lead, motivate, and support a passionate care team across two services. Be visible, hands-on, and lead from the front. Coach and develop team members, ensuring strong performance and engagement.
• Quality Care: Ensure delivery of high-quality, person-centred care at all times. Monitor wellbeing and outcomes for service users. Participate in audits, quality calls, and project calls with the Registered Manager.
• Regulatory Compliance: Work alongside the Registered Manager to maintain compliance with all relevant regulations and CQC standards. Support implementation of ongoing service improvements.
• Staff Development: Provide regular supervision, coaching, and development opportunities. Foster a collaborative and motivated team culture.
• Operational Oversight: Ensure smooth running of both services, managing resources effectively. Maintain strong relationships with stakeholders, families, and external professionals.

Essential Requirements

• Strong experience managing supported living or residential services for adults with learning disabilities, autism, mental health, or complex needs
• Level 3 or equivalent qualification in Health & Social Care (or demonstrable experience)
• Proven leadership skills across multiple sites
• Full UK driving licence and access to a vehicle
• Confident, outgoing, and willing to address issues directly

Desirable Criteria

• Experience supporting teams in services with diverse and complex needs
• Strong understanding of risk management, safeguarding, and compliance

Salary & Benefits

• £31,595.20 per annum (based on experience)
• Fast-track career development and expert training
• Inclusive, values-led culture
• Digital perks platform with discounts across hundreds of brands
• Optional pay advances and Stream – get paid as you earn
• Recognition schemes including Employee of the Month and Heroes Awards

Application Process

To apply for this exciting opportunity, or for an informal discussion about the role, please contact Andy at [Employer hidden — sign up to reveal].

Contact Details: Andy Munyimi – [Employer hidden — sign up to reveal]
Tel: [contact hidden]
Email: [contact hidden]

Recommendations: [Employer hidden — sign up to reveal] acts as a Recruitment Consultancy for this permanent vacancy. Successful referrals receive £500 in vouchers or a £500 charity donation.

About [Employer hidden — sign up to reveal]

Established in 2009, [Employer hidden — sign up to reveal] is an award-winning UK specialist Health and Social Care Recruitment Consultancy providing tailored, high-quality recruitment solutions for permanent assignments.