1st Level IT Support (m/f/d)

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Brinkworth
TYPE
Full-time
LEVEL
Associate
CATEGORY
IT Support & Infrastructure
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

IT troubleshooting Ticketing system management Laptop imaging and configuration Windows operating systems Microsoft 365 Password resets and access management Software installation and updates Clear communication and user support

FULL DESCRIPTION

1st Level IT Support (m/f/d)

[Employer hidden — sign up to reveal] are looking for an experienced IT Support technician to join our UK team in Brinkworth, Chippenham where you will be the central IT contact, supporting our growing UK workforce.

Your Tasks

  • Manage incoming support tickets and resolve straightforward issues such as access problems, password resets and basic troubleshooting
  • Prepare and configure laptops through imaging so that devices are fully set up and ready for users.
  • Install standard software and carry out routine updates to maintain a consistent and secure IT environment.
  • Rebuild equipment when required and ensure devices operate correctly before returning them to users.
  • Keep accurate records of work completed, including ticket updates, asset changes and device histories.
  • Provide clear communication to users, offering basic advice and guidance to help them resolve simple issues.
  • Support new starters by preparing equipment in advance and ensuring smooth set up on their first day.
  • Adhere to agreed SLA’s

Your profile

  • At least 2 years experience in an IT 1st Level Support role
  • Confident in basic IT troubleshooting, including access issues, password resets and simple fault finding
  • Experience of using an IT ticketing system to log, update and close support requests.
  • Experience of preparing and imaging laptops and installing standard software.
  • Good understanding of Windows operating systems and Microsoft 365 application.
  • Excellent communicator – needs to be confident in explaining simple technical steps to all users and to relay instructions clearly
  • Highly organised
  • Able to commute easily to Brinkworth

Who we are

[Employer hidden — sign up to reveal] is a multicultural international company with over 600 employees in 9 countries, building ground-mounted solar power plants and providing O&M services.

What we offer

  • Competitive salary
  • Bonus
  • Full health cover & 4x Life Cover
  • Up to 6% employer pension contribution
  • 33 days holiday (including bank holidays)
  • Top-tier IT equipment (laptop, mobile, etc.)
  • Perkbox account
  • Employee Access Program

Your way to us

Join a company that’s shaping the future of clean energy across the UK and Europe. Apply today and help power the future with [Employer hidden — sign up to reveal]!

Contact: Sarah Morris, People & Culture Advisor – Tel. [contact hidden] – [Employer hidden — sign up to reveal]

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