Role Overview

CSL — CNTM Systems Lead (Connecteam Specialist). This is a systems ownership role responsible for the design, control, and optimisation of [Employer hidden — sign up to reveal] System & App CNTM across all sites, staff, and clients.

The role exists to eliminate operational inconsistency, enforce evidence-led compliance, and create full visibility across the business. This is not an administrative position.

Key Responsibilities

• Own CNTM architecture across sites and roles, including Digital Site Folders, permissions, and structure.
• Design and maintain operational forms with enforced logic, mandatory fields, evidence capture, and RAG classification.
• Implement escalation routing and ‘Hold – Not Cleared’ controls for incomplete or non-compliant submissions.
• Automate workflows including incident-to-task conversion, compliance alerts, and reporting.
• Deploy CNTM for all new sites with standardised configuration and onboarding.
• Maintain audit-ready standards at all times, aligned to Policy → SOP → RAMS → Forms → Evidence.
• Build dashboards and reporting for Account Managers, OCO, and Director oversight.

Non-negotiable Requirements

• Advanced hands-on experience with Connecteam or equivalent workforce SaaS.
• Demonstrable experience building workflows, automation, and system controls (not just using forms).
• Strong systems thinking with ability to structure operations into scalable logic.
• High attention to detail with audit-grade output.
• Experience in multi-site operations (security, facilities, or similar) is preferred.

Disqualifiers

• Administrative or data-entry focused profiles without system ownership.
• No evidence of workflow design or automation.
• Reliance on manual processes, reminders, or training instead of system control.

Application Requirement (Mandatory)

Submit a written response outlining how you would design a digital incident reporting system for a multi-site operation, including fields, workflow, escalation, and compliance controls.

Applications without this submission will not be reviewed.

Offer And Progression

Salary: £25 - £30 p/h (UK), £20 - £25 p/h (EU), £10 - £15 p/h (PHP). Progression tied to measurable system performance.

Contact

Location: Unit 20, The Circle, Queen Elizabeth Street, London SE1 2JE

Phone: 0203 55 64 64 1 | 24/7 Control Room: 0203 55 66 678

Email: [Employer hidden — sign up to reveal] | [Employer hidden — sign up to reveal] | [Employer hidden — sign up to reveal]