RESIDENTIAL NIGHT CONCIERGE
SKILLS
FULL DESCRIPTION
RESIDENTIAL NIGHT CONCIERGE
Location: Harcourt House – Marylebone, London W1
Employment Type: Full-Time | Permanent
Working Hours: Night Shift – 7:00pm to 7:00am (4 on / 4 off shift pattern; 12-hour shifts)
Pay: £13.68 per hour (including holiday pay); Additional benefits including pension and paid breaks
About Harcourt House
Harcourt House is a luxury residential development in Marylebone, offering residents a range of exclusive facilities including:
- 24-hour concierge and security services
- Private spa and gymnasium
- Business Centre
- Cycle storage
- Private medical facility
Requirements
- Valid SIA Licence (essential)
- Previous concierge, security, or residential front-of-house experience is desirable
- Strong customer service and communication skills
- Professional appearance and attitude suited to a luxury residential environment
- Good attention to detail and problem-solving ability
- IT literacy, including basic use of Microsoft Word, Excel, and Office systems
- Ability to multitask and remain calm under pressure, particularly during night operations
Key Responsibilities
- Provide a professional and welcoming front-of-house presence during night hours
- Greet and assist residents, visitors, and contractors in a courteous and professional manner
- Manage access control and building security procedures
- Monitor CCTV systems and security equipment
- Receive and manage deliveries, parcels, and resident enquiries
- Maintain accurate handover logs, incident reports, and contractor records
- Contact emergency services such as the fire brigade when necessary
- Maintain the reception and concierge area to a high professional standard
- Support the Building Manager and wider site team with essential service issues when required
What We Offer
- Permanent full-time position within a prestigious residential development
- Competitive pay including holiday pay
- 5% pension contribution
- Paid breaks during shifts
- Full training and ongoing support
- A positive working environment with 24/7 management support
- Opportunities for career progression, including potential daytime concierge roles
If You're Interested
If you are a self-motivated individual who thrives in a fast-paced environment and has a passion for delivering exceptional service to clients, we want to hear from you! Join [Employer hidden — sign up to reveal] Corporation and be part of a team dedicated to providing top-quality Managed Staffing Solutions.
Contact
Location: Unit 20, The Circle, Queen Elizabeth Street, London SE1 2JE
Phone: 0203 55 64 64 1 | 24/7 Control Room: 0203 55 66 678
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