1st Level IT Support (m/f/d)

Your Tasks

• Manage incoming support tickets and resolve straightforward issues such as access problems, password resets and basic troubleshooting
• Prepare and configure laptops through imaging so that devices are fully set up and ready for users.
• Install standard software and carry out routine updates to maintain a consistent and secure IT environment.
• Rebuild equipment when required and ensure devices operate correctly before returning them to users.
• Keep accurate records of work completed, including ticket updates, asset changes and device histories.
• Provide clear communication to users, offering basic advice and guidance to help them resolve simple issues.
• Support new starters by preparing equipment in advance and ensuring smooth set up on their first day.
• Adhere to agreed SLA’s

Your profile

• At least 2 years experience in an IT 1st Level Support role
• Confident in basic IT troubleshooting, including access issues, password resets and simple fault finding
• Experience of using an IT ticketing system to log, update and close support requests.
• Experience of preparing and imaging laptops and installing standard software.
• Good understanding of Windows operating systems and Microsoft 365 application.
• Excellent communicator – needs to be confident in explaining simple technical steps to all users and to relay instructions clearly
• Highly organised
• Able to commute easily to Brinkworth

Who we are

We are a multicultural international company with a lot of team spirit. With over 600 employees in 9 different countries, we work to ensure a climate-friendly energy production for future generations. We build ground-mounted solar power plants throughout Europe and, as one of the world's largest O&M service providers, ensure our costumers’ plant operation for decades to come. Our aim is to protect the climate and ensure a cost-effective and secure energy supply. We foster acceptance of solar energy and thus contribute to the success of the energy transition. For future generations, we strive to make the world a little bit better.

What we offer

At [Employer hidden — sign up to reveal], you’ll be part of a passionate team committed to building a sustainable future. We offer a dynamic work environment, opportunities for growth, and the chance to make a real impact in the renewable energy sector.

• Competitive salary
• Bonus
• Full health cover & 4x Life Cover
• Up to 6% employer pension contribution
• 33 days holiday (including bank holidays)
• Top-tier IT equipment (laptop, mobile, etc.)
• Perkbox account
• Employee Access Program

Your way to us

Join a company that’s shaping the future of clean energy across the UK and Europe. If you’re ready to make an impact and grow in a dynamic, future-focused industry, apply today! Apply today and help power the future with [Employer hidden — sign up to reveal]! Contact: Sarah Morris, People & Culture Advisor, Tel. [contact hidden], Email: [Employer hidden — sign up to reveal].