Retail Manager – Snodland

Role Overview

As Retail Manager, you will be instrumental in the success of our retail outlets, overseeing day-to-day operations, inspiring your team, and driving sales to maximise fundraising efforts for the hospice. This role requires a hands-on leader who is enthusiastic about retail and committed to making a positive impact in the charity and health sectors.

Key Responsibilities

• Lead and manage the retail team, fostering a positive and productive working environment.
• Oversee the daily operations of the store, including stock management, visual merchandising, and customer service excellence.
• Develop and implement sales strategies to meet and exceed targets, ensuring the retail operation contributes effectively to hospice fundraising goals.
• Maintain high standards of health and safety, ensuring compliance with relevant legislation.
• Manage budgets, monitor financial performance, and prepare reports for senior management.
• Build strong relationships with volunteers, staff, and local community partners.
• Recruit, train, and support staff and volunteers to maximise their potential and contribution.
• Promote the hospice’s mission and values through all retail activities and customer interactions.

Qualifications & Experience

• Proven experience in retail management, ideally within charity retail, health, nursing, social care, or voluntary sectors.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Excellent organisational and multitasking abilities.
• Good financial acumen and experience managing budgets and sales targets.
• Outstanding communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Commitment to the values and mission of [Employer hidden — sign up to reveal].
• Flexible approach to working hours – able to cover occasional weekends, holidays or sickness as needed.

Benefits

• Competitive salary of £26,567 per annum (pro-rated £14,877.52 based on 21 hours per week).
• Opportunity to make a meaningful difference in your community.
• Supportive and friendly working environment.
• Training and development opportunities.
• Contributory pension scheme.
• Flexible working arrangements to support work-life balance.

How to Apply

If you are passionate about retail and want to use your skills to support a vital community service, we would love to hear from you. Please complete the online application in full, outlining your suitability for the role. If you have any queries or questions regarding the role please email [Employer hidden — sign up to reveal].

About the Hospice

At [Employer hidden — sign up to reveal], we believe that everyone deserves compassionate, expert care when there is no cure for their illness and when they have a limited time left to live. We are a charity and we don’t charge a penny for our care. We depend on the compassion and kindness of you, the people of this community, to power our services and ensure that everyone gets the help they need. We provide specialist care and support to adults who have a terminal illness as well as their families, friends and carers. We help people to live as fully and as well as possible for the rest of their lives and ensure that their final days are comfortable and peaceful, wherever they choose to be.

Colleague Benefits

• Hybrid working where practical
• 27 days annual leave + bank holidays (increasing with service)
• Life assurance (2x salary)
• Sickness absence pay
• Pension contributions (NEST or NHS)
• Enhanced maternity/paternity leave
• Employee assistance scheme