About the role

[Employer hidden — sign up to reveal] is looking for a friendly, organised and reliable Volunteer Team Office Administrator to support our Transport & Logistics Manager. This role plays a vital part in ensuring the smooth day to day running of our transport and logistics operations, which help us deliver care and support to patients, families and the wider community.

If you enjoy administration, communicating with a wide range of people, and being part of a caring team, this could be a rewarding volunteering opportunity for you.

What you’ll be doing

• Managing the Transport & Logistics departmental inbox, monitoring and responding to emails in a professional and timely manner
• Maintaining clear and well‑organised email filing systems
• Flagging urgent issues such as vehicle breakdowns, staffing gaps or delayed deliveries
• Drafting and sending professional email responses on behalf of the department
• Acting as the first point of contact for incoming calls, providing a courteous and efficient service
• Answering and returning calls promptly and escalating urgent messages without delay
• Prioritising requests such as donor offers and transport bookings and allocating actions appropriately
• Supporting general administration, including monitoring daily transport activities, deliveries, collections and vehicle movements
• Coordinating vehicle usage and rotas for retail collections, deliveries, waste runs and internal logistics
• Maintaining accurate records for vehicle servicing, MOTs, insurance, tax and other compliance checks
• Ensuring staffing rotas are kept up to date

What we’re looking for

Essential:

• Some experience or an interest in transport, logistics and/or the retail environment
• Excellent communication and customer service skills
• A friendly, flexible “people person” who enjoys working as part of a team
• Strong IT skills, including Outlook, Excel and Microsoft Teams
• Good organisational skills with the ability to prioritise tasks effectively
• An understanding of health, safety and security requirements
• A commitment to promoting the values, ethos and work of the Hospice

Desirable skills:

• Previous voluntary sector experience
• Experience in a similar administrative role

If you’re organised, approachable and keen to support an important cause, we’d love to hear from you.

Why volunteer for us?

• Make a meaningful contribution to your local community
• Gain valuable experience in administration and logistics
• Be part of a supportive and welcoming hospice team
• Help ensure our vital transport services run smoothly

About the hospice

[Employer hidden — sign up to reveal] have been providing exceptional care to people living with a terminal illness in Maidstone, Aylesford, Tonbridge, Malling and surrounding areas since 1991. We support patients with both cancer and non-cancer diagnoses, and those closest to them, and all our services are provided free of charge.

Our vision is that everyone living with a terminal illness in our community will have the best quality of life, for as long as they live. Our highly trained colleagues and volunteers do everything to help our patients live in comfort, with independence and dignity in their own homes, local care homes or in our hospice. All our care is underpinned by our core values of compassion, integrity, respect and teamwork.

As a local charity independent of the NHS, we are reliant on our supporters and donors, our services cost £5 million to run, with over £4 million raised through the generosity of our local community. Our supporters fundraise in so many ways for us – from taking part in hospice events and physical challenges, to local business support, to giving in memory of a loved one (and so many more other ways), their generosity is incredible.

Additional information

We are proud to be a Forces Family Friendly employer and hold the Bronze Award within the Armed Forces Covenant Employer Recognition Scheme. We warmly welcome applications from ex‑Armed Forces personnel, reservists, veterans, and military spouses or partners.

We are committed to promoting equality, diversity, and inclusive practice across both employment and patient care. As a Disability Confident Leader, we encourage applications from people living with disabilities and are dedicated to providing reasonable adjustments to support colleagues to thrive in their roles.

For more information about what it’s like to work with us, please contact [Employer hidden — sign up to reveal]

Contact

Phone: [contact hidden] | Donations: [contact hidden]

Email: [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal], Preston Hall, Aylesford, Kent, ME20 7PU