Role Overview

As Retail Manager, you will be instrumental in the success of our retail outlets, overseeing day-to-day operations, inspiring your team, and driving sales to maximise fundraising efforts for the hospice. This role requires a hands-on leader who is enthusiastic about retail and committed to making a positive impact in the charity and health sectors.

Key Responsibilities

• Lead and manage the retail team, fostering a positive and productive working environment.
• Oversee the daily operations of the store, including stock management, visual merchandising, and customer service excellence.
• Develop and implement sales strategies to meet and exceed targets, ensuring the retail operation contributes effectively to hospice fundraising goals.
• Maintain high standards of health and safety, ensuring compliance with relevant legislation.
• Manage budgets, monitor financial performance, and prepare reports for senior management.
• Build strong relationships with volunteers, staff, and local community partners.
• Recruit, train, and support staff and volunteers to maximise their potential and contribution.
• Promote the hospice’s mission and values through all retail activities and customer interactions.

Qualifications & Experience

• Proven experience in retail management, ideally within charity retail, health, nursing, social care, or voluntary sectors.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Excellent organisational and multitasking abilities.
• Good financial acumen and experience managing budgets and sales targets.
• Outstanding communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Commitment to the values and mission of [Employer hidden — sign up to reveal].
• Flexible approach to working hours – able to cover occasional weekends, holidays or sickness as needed.

Benefits

• Competitive salary of £26,567 per annum (pro-rated £14,877.52 based on 21 hours per week).
• Opportunity to make a meaningful difference in your community.
• Supportive and friendly working environment.
• Training and development opportunities.
• Contributory pension scheme.
• Flexible working arrangements to support work-life balance.

How to Apply

If you are passionate about retail and want to use your skills to support a vital community service, we would love to hear from you. Please complete the online application in full, outlining your suitability for the role. If you have any queries or questions regarding the role please email [Employer hidden — sign up to reveal].

We are proud to be a Forces Family Friendly employer and hold the Bronze Award within the Armed Forces Covenant Employer Recognition Scheme. We warmly welcome applications from ex‑Armed Forces personnel, reservists, veterans, and military spouses or partners. We are committed to promoting equality, diversity, and inclusive practice across both employment and patient care. As a Disability Confident Leader, we encourage applications from people living with disabilities and are dedicated to providing reasonable adjustments to support colleagues to thrive in their roles.

About the Hospice

At [Employer hidden — sign up to reveal], we believe that everyone deserves compassionate, expert care when there is no cure for their illness and when they have a limited time left to live. We are a charity and we don’t charge a penny for our care. We depend on the compassion and kindness of you, the people of this community, to power our services and ensure that everyone gets the help they need. We provide specialist care and support to adults who have a terminal illness as well as their families, friends and carers. We help people to live as fully and as well as possible for the rest of their lives and ensure that their final days are comfortable and peaceful, wherever they choose to be. We treat every individual as the unique and special person that they are. Everything we do is tailored and personalised. Our vision is that everyone living with a terminal illness in our community will have the best quality of life. Our purpose is to enable people with a terminal illness in our community to live with comfort, independence and dignity to the end of their lives, and to support those closest to them. All our care is underpinned by our core values of compassion, integrity, respect and teamwork. These values guide our decision-making and how we conduct ourselves in our work and every one of our colleagues plays an important part in enabling us to give our patients and their families the best possible care. If you’re passionate about our cause consider joining our team.

Colleague benefits

Our way of working

[Employer hidden — sign up to reveal] supports hybrid working wherever practical and appropriate for a role and service. The Hospice works with colleagues to accommodate, wherever possible, requests for flexible working e.g. different start/finish times / part time hours. The Hospice also allows bank holidays to be taken at different times of the year, wherever possible, to enable colleagues to book time off at a time more important to the individual e.g. to celebrate within their own religion, personal beliefs or lifestyle.

Annual leave

[Employer hidden — sign up to reveal] offers a generous holiday entitlement which increases with service. On appointment each colleague receives 27 days annual leave per annum plus bank holidays and after 5 years this rises to 29 days. After 10 years this increases to 33 day. Part time colleagues accrued annual leave on a pro-rata basis.

Life assurance

Cover for an amount equal to 2 times salary is provided for all employees subject to scheme rules.

Sickness absence pay

Company sickness pay supplements statutory sick pay and is paid probation. Company sick pay increases in accordance with length of service rising to 6 months full pay and 6 months half pay.

Pensions

The [Employer hidden — sign up to reveal] provides access and contributions towards the nestpensions.org.uk and where colleagues are eligible to contribute to an NHS pension, payments can continue to be made via this scheme, subject to conditions.

Maternity and paternity leave

Maternity leave pay is enhanced in line with policy details and conditions. Paternity leave pay is enhance and paid at full for 2 weeks.

Employee assistance scheme

All colleagues are provided with free scheme memberships which provides 24 access to a GP, 24 helpline, 6 counselling sessions and a discount purchase scheme.

Occupational health

The Hospice refers to Occupational Health where appropriate including referral to specialists counsellors.

Access to Hospice facilities

When based at the Hospice or visiting the Hospice, colleagues can access our subsidised café, on-site rest rooms which provide a space to relax, access to a multi faith room and free parking.

Career and personal development

In addition to statutory & mandatory training the Hospice provides development including skills such as excel, role specific training and developmental programmes such as leadership development, coaching and attendance at conferences and events in support of Continuous Professional Development. Our In-house Hospice Education and Training team provide clinical CPD and support to those within our Patient Services team.

Health & Wellbeing

The Hospice provides many opportunities for colleagues to get involved in focus / action groups including wellbeing initiatives through each year.

Belonging

The Hospice Belonging Group work with the Executive team to continually improve equity, equality, inclusion and diversity and the Hospice leadership looks for feedback on Inclusion and Wellbeing via happiness at work check-ins, colleague surveys, colleague representation groups and through our 2 way feedback sessions referred to as “snapshops”.

Other leave and support

In line with legislation and our personal values and commitment to demonstrate care to our colleagues as well as caring for our patients we provide a colleague care programme of leave and support. Further details are provided on appointment.

Cultural Framework

Our purpose

To enable people with a terminal illness in our community to live in the comfort, with independence and dignity to the end of their lives, and to support rise closest to them.

Mindset

We are curious about improving care.

I care

We understand that caring each other, those we support and our purpose is essential to our success. We foster strong, trusting relationships in all our interactions. We care about how we communicate and prioritise our work, and we treat everyone with respect.

• I seek to understand the needs of others
• I communicate clearly and openly
• I share my team and resources
• I listen to others’ ideas

I learn

So that we can continuously improve our care, we actively look for opportunities to develop, our skills and knowledge. We take time to learn from others and understand different ways of thinking. We recognise that learning will shape the long-term delivery of our care.

• I create opportunities to develop knowledge and skills
• I find ways to learn from others
• I seek out positive and developmental feedback from others
• I champion evidence-based learning

I own

We deliver on our promises at an individual, team and organisational level. We take pride in what we achieve and we lead by example, empowering one another to take ownerships. We proactively share knowledge and embrace self-reflection.

• I confirm my commitments
• I deliver on my commitments, on time, to the quality promised
• I help the team to deliver
• I identify learnings from successes and failures

I improve

We believe that we can continuously improve the contribution we make. We welcome new ideas and approaches and recognise that change is not always easy or comfortable. We encourage feedback so that we can improve. We actively look for solutions to problems.

• I embrace changes
• I analyse information to identify and solve problems
• I give positive and developmental feedback to others
• I share learning sand ideas with others