Customer Liaison Officer

Role Overview

An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Crewe area. This role is initially offered on a 4 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.

Key Responsibilities

• Leading resident and community engagement activities and building strong local relationships
• Communicating clearly with residents about upcoming works, timelines, and expectations
• Acting as the main point of contact for resident enquiries, concerns, and feedback
• Coordinating access arrangements to support project delivery
• Resolving access or resident-related issues promptly, escalating where appropriate
• Maintaining accurate records of communications, access agreements, and issue resolution

Essential Requirements

• Previous experience in a face-to-face customer service role
• Ability to handle sensitive situations with professionalism and empathy
• Strong communication, resilience, and negotiation skills
• Proficient in Microsoft Office
• Full UK driving licence and access to a vehicle

Desirable Experience

• Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role
• Experience working within the social housing sector

What's on Offer

• Competitive pay, dependent on experience
• Mileage expenses for business travel
• Opportunity to work on meaningful community-focused projects
• Potential for contract extension or permanent employment