Role Summary

[Employer hidden — sign up to reveal] is seeking an experienced Network Engineer to take a technical lead role within our Network Operations Centre (NOC). You will be responsible for the design, deployment, optimisation, and support of complex network and wireless solutions, acting as the senior escalation point for the Service Desk and playing a key role in upskilling and mentoring junior engineers. Prior experience working for a Managed Service Provider (MSP) and strong Wi‑Fi expertise is beneficial.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is the leading national provider of advanced wireless connectivity, IOT solutions and professional services. We are the market leader in the UK construction sector. We enable our customers to solve their most critical technology challenges, enabling IOT technologies and Digital Transformation. We remain dedicated to connecting the disconnected, utilising enterprise-grade wireless technologies such as 5G FWA, LEO Sat, and 5G Private Cellular Networks, to name a few. Established in 2013 with a robust CAGR of 32%, [Employer hidden — sign up to reveal] connects over 2,500 sites yearly to advanced wireless communications and IOT Solutions. We are a small but agile business of 55 people who passionately believe in our three core values: “Collective Experts, Thinking Differently and Getting it Done”.

Solutions

You will have the opportunity to offer a wide range of cutting-edge technology solutions, including:

• 5G Fixed Wireless Access (5G FWA)
• Low Earth Orbit Satellite (LEOSat)
• Fixed Line Ethernet
• Wireless LAN (Wi-Fi)
• In-Building Mobile Coverage
• VoIP Professional Services

About You

You are a knowledgeable and hands-on network engineer with a passion for delivering robust, scalable, and high‑quality solutions. You are comfortable owning technical outcomes, leading by example, and supporting others to grow their capability. You thrive in an MSP environment, have previous experience with working on a Service Desk, understand the importance of service quality and customer experience, and are confident operating as the experienced, technical lead.

Key Responsibilities

• Act as the technical lead within the Network Operations Centre, owning complex incidents and escalations.
• Design, deploy, maintain, and optimise network and wireless solutions across customer environments.
• Deliver high‑quality professional services, including network installs, migrations, upgrades, and consultancy work.
• Provide 3rd line support to the Service Desk when required, assisting with root cause analysis and problem management.
• Support and upskill junior engineers, sharing knowledge and best practice across the team.
• Produce and maintain clear technical documentation, including LLDs, network diagrams and survey reports.

Required Qualifications and Experience

Qualifications

• CCNA is a mandatory requirement.

Technical Skills & Experience

• Relevant experience within a Network Technician, Network Engineer or Wi-Fi Engineer role.
• Designing & delivering wireless projects.
• Collaborating with wireless vendors such as Ericsson, Ruckus, Siklu, Cambium and other similar brands.
• Previous experience with the use of Ekahau would be beneficial.
• Experience with working to ITIL4 practices.

Company Culture and Values

We have been a certified Great Place to Work for five years running and care about the communities we impact. We give a percentage of our profits each year to our charity, the Farr Foundation, which supports children in getting into STEM subjects. Last year, we supported over 15,000 children.

What's In It for You?

You can make a real difference to our business, knowing you are supported by a team of 55 across two offices. We are not like other businesses with shareholders to impress, or unrealistic objectives. At [Employer hidden — sign up to reveal], we take a long-term view of things, meaning our focus is on fully funded personal and professional development, helping you work to the best of your abilities.

Benefits:

• 25 days annual leave as standard, with options to increase up to 35 days annual leave.
• Unique benefits points scheme giving access to lucrative offerings (cash vouchers, Merlin passes, National Trust passes, and more)
• Enhanced Pension.
• Enhanced Maternity/Paternity Leave.
• Death in Service (4x salary).
• Unique benefits points scheme giving access to lucrative offerings.
• Opportunity to work in a company recognised for its efforts to become the best workplace (Great Place to Work).
• Work under a Managing Director recognised as ‘One to Watch’ in The LDC Top 50 Most Ambitious Business Leaders Programme.
• Modern and progressive office space.
• Free Parking.
• Café, Gym and Restaurant on-site.
• Opportunity to work with a dynamic and innovative team.
• Chance to make a significant impact on the growth of a successful company.