Customer Liaison Officer

🔒 Confidential Employer

Posted 7 May 2026

LOCATION

Manchester

TYPE

Temporary

LEVEL

Associate

SALARY

£32,000 / year

SKILLS

Resident Liaison Customer Service Communication Conflict Resolution Stakeholder Management Complaint Handling Community Engagement Survey Collation

FULL DESCRIPTION

Customer Liaison Officer

Company: [Employer hidden — sign up to reveal] | Location: Manchester, Greater Manchester | Salary: £29,000 - £32,000 per annum | Type: Temporary (Temp to Perm)

Job Description

Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works.

Key Responsibilities

Liaise with residents, Scheme Managers and the client to keep everyone informed
Support the delivery of social value / community engagement events
Collate customer satisfaction surveys and feedback
Monitor, log and help resolve resident complaints in a professional manner
Work closely with the Site/Project Manager to maintain a strong communication bridge
Support conflict resolution and de-escalate concerns on site where needed

What We're Looking For

Experience as an RLO/CLO (or similar customer-facing role in construction/property services)
Strong customer service and communication skills
Confident handling sensitive conversations and complaints
Organised, proactive and able to manage multiple stakeholders

How to Apply

Interested? Send your CV over or call Jess on [contact hidden] for a quick chat. You can also apply via the form on this page. Contact: [Employer hidden — sign up to reveal] - Delivery Consultant Jess Whelan.