Job Description

JOB TITLE: Account Manager – North (Social Team)
BUSINESS UNIT/DEPARTMENT: Sales
LOCATION: Remote / Hybrid / North
REPORTS TO: Key Account Director for Social Sector
RESPONSIBLE FOR: Commercially minded Account Manager responsible for building and nurturing pipeline opportunities, developing long-term client partnerships, and positioning [Employer hidden — sign up to reveal] as the partner of choice for organisations and local authorities within the social and public sectors.

• Achieving / exceeding sales targets, client management and retention, with growth of portfolio within the social and public sectors.
• Delivering on customer experience and journey.
• Being an ambassador for [Employer hidden — sign up to reveal] and positively representing the wider Group.
• Identifying and converting profitable sales opportunities, with a focus on margin.
• Reporting activity to the team and wider business.
• Collaborative working with the immediate and wider team.

ROLE PURPOSE: [Employer hidden — sign up to reveal] deliver a broad range of security and related services to void, refurbishment and regeneration projects across the Social Housing, Blue Light, Health, Education, Retail, Commercial and Residential sectors. The role requires a dynamic and commercially driven Account Manager to build key market positions within the social and public sectors.

Key Accountabilities & Activities

• Identify, qualify, and develop new business opportunities across organisations and local authorities within the social and public sectors.
• Nurture portfolio to ensure retention and growth opportunities developed.
• Develop detailed sales plans to target strategic accounts and growth aligned to the sector.
• Identify trendsetter ideas by researching the market and related events.
• Screen potential business deals by analysing market strategies.
• Ensure maximisation of profit and business opportunities.
• Close new business deals by coordinating requirements, developing and negotiating contracts.
• Contact potential clients by telephoning them.
• Lead commercial negotiations, preparing proposals and commercial terms.
• Position [Employer hidden — sign up to reveal] as a Risk Mitigation Business.
• Identify cross sell opportunities throughout the [Employer hidden — sign up to reveal] Group.

Client Relationship Management

• Build and maintain strong, consultative relationships with senior stakeholders.
• Understand clients’ asset management challenges.
• Communicate effectively with clients.
• Work with internal Sales Support Team and wider Social Team.

Sector Expertise & Insight

• Maintain up-to-date knowledge of social and public sector landscape.
• Attend industry events and conferences.
• Protect business values.

Collaboration & Internal Leadership

• Work closely with marketing.
• Collaborate with operations and service delivery teams.
• Provide feedback on market requirements.
• Solve problems and escalate when needed.
• Ensure activity levels are maintained.
• Liaise with line management.
• Develop and manage profit.
• Oversee monthly and quarterly assessments.
• Identify trends.
• Develop continuous improvement approach.
• Work with other departments.
• Flexible approach.
• Undertake training as required.

Key Performance Indicators

• Revenue growth within assigned portfolio and new business.
• New Account onboarding and revenue ramp up.
• Deliver against individual and team revenue targets.
• Order frequency and value uplift.
• Customer retention and satisfaction.
• Lead to quote to sale reviews.
• Pipeline generation and conversion.
• CRM data accuracy and activity levels.
• Management of debt and WIP.
• Revenue streams in line with targets.
• Accurate and timely reports.
• Building of stakeholder relationships.

Essential/Desirable Qualifications and Experience

Essential

• Proven account management and/or B2B sales experience in the social sector, public sector, property, estate services, asset management, facilities management, or related sectors.
• Contract negotiation and dispute resolution experience.
• Strong commercial acumen.
• Excellent relationship building, negotiation, and presentation skills.
• Ability to manage a pipeline and forecast sales performance.
• Knowledge of property risk, vacant property issues, compliance and mitigation services.
• Experience selling integrated service solutions.
• Experience using CRM systems.
• Adhere to GDPR.

Desirable

• Existing network in UK social or public sector.
• Knowledge of security sector.
• Exposure to strategic or national account structures.

Personal Attributes

• Collaborative mindset.
• Attention to detail.
• Proactive and highly organised.
• Ambitious and motivated.
• Data-driven.
• Resilient and adaptable.
• Good problem-solving skills.
• Confident communicator.
• Professional presentation.
• Customer-centric.