Account Manager – Social Team (remote)

Job Description

Key Accountabilities & Activities

• Identify and qualify new business opportunities across organisations and local authorities within the social and public sectors.
• Develop detailed sales plans to target strategic accounts and growth aligned to the sector.
• Lead commercial negotiations, preparing proposals and commercial terms to secure new contracts and strategic alliances.
• Position [Employer hidden — sign up to reveal] as a Risk Mitigation Business to stand out from competition.
• Identify cross sell opportunities throughout the Group.

Client Relationship Management

• Build and maintain strong, consultative relationships with senior stakeholders (e.g., Heads of Property, Asset Managers, Housing Managers, Regeneration Directors).
• Understand clients’ asset management challenges (risk mitigation, insurance compliance, vacancy cost, asset preservation) and position tailored [Employer hidden — sign up to reveal] solutions accordingly.
• Work with internal Sales Support Team and wider Social Team to serve as a client advocate internally to ensure service delivery excellence and continuous improvement.

Sector Expertise & Insight

• Maintain up-to-date knowledge of the social and public sector landscape, including trends across vacant property risk, insurance compliance, maintenance requirements, and national regeneration programmes.
• Attend industry events, conferences, and networking forums to raise [Employer hidden — sign up to reveal]’s profile and identify new partnership opportunities.

Collaboration & Internal Leadership

• Work closely with marketing to develop targeted campaigns, thought leadership content, and sector-specific collateral.
• Collaborate with operations and service delivery teams to shape bespoke solution packages that align with client needs.
• Provide feedback on market requirements and competitor activity to inform product/service enhancements.
• Support Key Account Managers with sector growth opportunities to benefit the wider team.

Key Performance Indicators

• Revenue growth within assigned sector
• New Account onboarding and revenue ramp up
• Deliver against individual and team revenue and targets
• Order frequency and value uplift
• Customer retention and satisfaction
• Lead to quote to sale reviews
• Pipeline generation and conversion (short-cycle opportunities)
• CRM data accuracy and activity levels
• Minimum standards delivered

Essential Qualifications & Experience

• Proven B2B sales experience with a track record of driving new business in the social sector, public sector, property, estate services, asset management, facilities management, or related sectors.
• Strong commercial acumen with the ability to build and close complex deals.
• Excellent relationship building, negotiation, and presentation skills.
• Ability to manage a pipeline and forecast sales performance accurately.
• Self-motivated, resilient, and goal-oriented with a collaborative “One Team” mindset.
• Knowledge of property risk, vacant property issues, compliance and mitigation services.
• Experience selling integrated service solutions (technology + human intervention + managed services).

Desirable Qualifications

• Existing network in UK social or public sector (housing associations, local authorities), property management, or real estate groups.
• Knowledge of security sector

Personal Attributes

• Hunter mindset
• Collaborative mindset with a “one team” approach
• Attention to detail
• Proactive and highly organised
• Data-driven with strong attention to detail
• Resilient and adaptable in a dynamic commercial environment
• Customer-centric with a focus on long-term value