Job Description

JOB TITLE: Business Development Manager (Social Team)
BUSINESS UNIT/DEPARTMENT: Sales
LOCATION: Remote / Hybrid / National Coverage
REPORTS TO: Key Account Director for Social Sector
RESPONSIBLE FOR: New business growth within the Social and Public Sector outside of existing customer base. Achieving/exceeding sales target, client management and retention, growth of client portfolio within the social housing sector for both housing providers and organisations operating within the space. Delivering on customer experience and journey. Positively representing [Employer hidden — sign up to reveal]. Identifying and converting profitable sales opportunities, with a focus on margin. Reporting activity to the team and wider business. Collaborative working with the immediate and wider team.

[Employer hidden — sign up to reveal] deliver a broad range of security and related services to void, refurbishment and regeneration projects across the Social Housing, Blue Light, Health, Education, Retail, Commercial and Residential sectors. We combine a national reach and capability with a local focus, combining strong sector, customer understanding and expert operational skills.

The role requires a dynamic and commercially driven Business Development Manager to accelerate growth within the social and public sector. You’ll be responsible for building and nurturing pipeline opportunities, developing long-term client partnerships, and positioning [Employer hidden — sign up to reveal] as the partner of choice for organisations and local authorities within the social and public sectors.

This is a highly visible role with significant accountability for revenue generation, sector strategy development, and cross-functional collaboration with operations, marketing, and service delivery teams.

Key Accountabilities & Activities

Business Growth & Market Development

• Identify and qualify new business opportunities across organisations and local authorities within the social and public sectors.
• Develop detailed sales plans to target strategic accounts and growth aligned to the sector.
• Lead commercial negotiations, preparing proposals and commercial terms to secure new contracts and strategic alliances.
• Position [Employer hidden — sign up to reveal] as a Risk Mitigation Business to stand out from competition.
• Identify cross sell opportunities throughout the Group.

Client Relationship Management

• Build and maintain strong, consultative relationships with senior stakeholders (e.g., Heads of Property, Asset Managers, Housing Managers, Regeneration Directors).
• Understand clients’ asset management challenges (risk mitigation, insurance compliance, vacancy cost, asset preservation) and position tailored [Employer hidden — sign up to reveal] solutions accordingly.
• Work with internal Sales Support Team and wider Social Team to serve as a client advocate internally to ensure service delivery excellence and continuous improvement.

Sector Expertise & Insight

• Maintain up-to-date knowledge of the social and public sector landscape, including trends across vacant property risk, insurance compliance, maintenance requirements, and national regeneration programmes.
• Attend industry events, conferences, and networking forums to raise [Employer hidden — sign up to reveal]’s profile and identify new partnership opportunities.

Collaboration & Internal Leadership

• Work closely with marketing to develop targeted campaigns, thought leadership content, and sector-specific collateral.
• Collaborate with operations and service delivery teams to shape bespoke solution packages that align with client needs.
• Provide feedback on market requirements and competitor activity to inform product/service enhancements.
• Support Key Account Managers with sector growth opportunities to benefit the wider team.

Key Performance Indicators

• Revenue growth within assigned sector
• New Account onboarding and revenue ramp up
• Deliver against individual and team revenue and targets
• Order frequency and value uplift
• Customer retention and satisfaction
• Lead to quote to sale reviews
• Pipeline generation and conversion (short-cycle opportunities)
• CRM data accuracy and activity levels
• Minimum standards delivered

Essential/Desirable Qualifications and Experience

Essential:

• Proven B2B sales experience with a track record of driving new business in the social sector, public sector, property, estate services, asset management, facilities management, or related sectors.
• Strong commercial acumen with the ability to build and close complex deals.
• Excellent relationship building, negotiation, and presentation skills.
• Ability to manage a pipeline and forecast sales performance accurately.
• Self-motivated, resilient, and goal-oriented with a collaborative “One Team” mindset.
• Knowledge of property risk, vacant property issues, compliance and mitigation services.
• Experience selling integrated service solutions (technology + human intervention + managed services).

Desirable:

• Existing network in UK social or public sector (housing associations, local authorities), property management, or real estate groups.
• Knowledge of security sector

Personal Attributes

• Hunter mindset
• Collaborative mindset with a “one team” approach
• Attention to detail
• Proactive and highly organised
• Data-driven with strong attention to detail
• Resilient and adaptable in a dynamic commercial environment
• Customer-centric with a focus on long-term value

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