Key Account Manager (Remote)

Job Description

[Employer hidden — sign up to reveal] deliver a broad range of security and related services to void, refurbishment and regeneration projects across the Social Housing, Blue Light, Health, Education, Retail, Commercial and Residential sectors. We combine a national reach and capability with a local focus, combining strong sector, customer understanding and expert operational skills.

JOB TITLE: Key Account Manager (Social Team) - BUSINESS UNIT/DEPARTMENT: Sales - LOCATION: Remote / Hybrid / National Coverage - REPORTS TO: Key Account Director for Social Sector

Commercially minded Key Account Manager responsible for building and nurturing pipeline opportunities, developing long-term client partnerships, and positioning [Employer hidden — sign up to reveal] as the partner of choice for organisations and local authorities within the social and public sectors.

• Achieving / exceeding sales targets, client management and retention, with growth of portfolio within the social and public sectors.
• Delivering on customer experience and journey.
• Being an ambassador for [Employer hidden — sign up to reveal] and positively representing the wider Group
• Identifying and converting profitable sales opportunities, with a focus on margin.
• Reporting activity to the team and wider business.
• Collaborative working with the immediate and wider team.

Key Accountabilities & Activities

Business Growth & Market Development

• Identify, qualify, and develop new business opportunities across organisations and local authorities within the social and public sectors.
• Nurture portfolio to ensure retention and growth opportunities are developed
• Develop detailed sales plans to target strategic accounts and growth aligned to the sector.
• Identify trendsetter ideas by researching the market and related events, publications and announcements.
• Screen potential business deals by analysing market strategies.
• Ensure maximisation of profit and business opportunities.
• Close new business deals by coordinating requirements, developing and negotiating contracts with the business operations.
• Contact potential clients by telephoning them, generating selling opportunities.
• Lead commercial negotiations, preparing proposals and commercial terms to secure new contracts and strategic alliances.
• Position [Employer hidden — sign up to reveal] as a Risk Mitigation Business to stand out from competition.
• Identify cross sell opportunities throughout the [Employer hidden — sign up to reveal] Group.

Client Relationship Management

• Build and maintain strong, consultative relationships with senior stakeholders.
• Understand clients’ asset management challenges and position tailored [Employer hidden — sign up to reveal] solutions accordingly.
• Communicate effectively and efficiently with clients, potential clients and new clients.
• Work with internal Sales Support Team and wider Social Team to serve as a client advocate internally.

Essential Qualifications and Experience

• Existing network in UK social or public sector (housing associations, local authorities), property management, or real estate groups.
• Knowledge of security sector
• Proven account management and / or B2B sales experience with a track record of driving new business in the social sector, public sector, property, estate services, asset management, facilities management, or related sectors.
• Exposure to strategic or national account structures, and frameworks
• Strong experience of contract negotiation
• Strong commercial acumen with the ability to build and close complex deals with a focus on growth
• Excellent relationship building, negotiation, and presentation skills.
• Ability to manage a pipeline and forecast sales performance accurately.
• Knowledge of property risk, vacant property issues, compliance and mitigation services.
• Experience selling integrated service solutions (technology + human intervention + managed services).
• Experience using CRM systems and working with data to drive decisions
• Adhere to GDPR