Key Accounts Executive

Job Details

• Salary: £28,462 p.a.
• Job Type: Permanent
• Hours: Part-time

Job Description

JOB TITLE: Key Accounts Executive
BUSINESS UNIT/DEPARTMENT: [Employer hidden — sign up to reveal] – The Centre
LOCATION: Chadderton
REPORTS TO: Centre Manager
RESPONSIBLE FOR: N/A
ROLE PURPOSE: To deliver an exceptional customer solutions experience, that supports customers through responsive communication, providing the right solutions and service to deliver an excellent customer journey. Providing quotation’s, service and advice including upselling where needs be. Growing revenue where possible and being available to support field sales when needed.

Key Accountabilities & Activities

• First point of contact for all our customers, being very responsive to their needs and exceeding their expectations. To ensure a right first-time solutions delivery to keep their properties safe and secure.
• Working closely with our field sales colleagues providing daily support where required.
• Responsible for driving revenue growth.
• Pipeline and account management, chasing quotes with effective communication and time management.
• Recording all outbound communications history and customer responses on our systems.
• Create, check, maintain and update our systems with complete customer details including Contacts, Job Titles, Addresses, Postcodes, Emails and Mobiles to ensure accuracy.
• Supplying product and service literature to customers.
• Understanding and reporting to the business any competitor activity in the marketplace.
• Order Processing - creation of work orders on Microsoft Dynamics.
• Develop and maintain an excellent knowledge of all the products and services offered by [Employer hidden — sign up to reveal].
• Other ad hoc duties as and when required to ensure the smooth and successful running of the Customer Solutions Centre, working as one team to deliver service excellence to our customers.

Key Performance Indicators

• Growth and development of customer spend
• Quote Accuracy
• Inspection Issue’s/Sale’s
• 5* Customer Service
• Inbound calls answered SLA 95%
• Quote to order conversion rate
• Adding value to contracts
• Awareness of our products and services to customers

Essential/Desirable Qualifications and Experience

Essential

• Understanding the factors that influence customer satisfaction and the importance of consistently delivering outstanding service to enhance our customer experience.
• Knowledge of [Employer hidden — sign up to reveal] products/services, systems and work processes.
• Ability to work in partnership with field-based sales colleagues to enhance customer journey.
• Strong interpersonal and communication skills - oral, written and listening.
• Excellent organizational skills with the ability to prioritize daily tasks and good multi-tasking skills aligned to role needs.
• Able to work under pressure and to tight deadlines.
• Adherence to all published policy and procedure.
• Computer literacy.

Desirable

• Knowledge of security industry with specific focus on vacant property solutions.

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