Customer Claims Agent - 6 Month Secondment

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Motherwell
TYPE
Temporary
LEVEL
Associate
CATEGORY
Insurance
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Claims Handling Motor Claims Accidental Damage Claims Third-Party Claims Inbound Call Management Customer Service Fraud Detection Complaint Resolution

FULL DESCRIPTION

Customer Claims Agent - 6 Month Secondment

[Employer hidden — sign up to reveal] - Motherwell, UK

Key Responsibilities

  • Provide professional and empathetic support to customers reporting claims, ensuring their needs and expectations are clearly understood
  • Handle a high volume of inbound calls relating to motor accidents and AD claims, capturing accurate and detailed information
  • Manage claims end-to-end, acting as the main point of contact for customers and providing timely updates throughout
  • Identify and escalate high-value, complex, or sensitive claims to the appropriate teams
  • Handle claims involving third parties, liaising with external insurers, suppliers, and stakeholders to progress cases efficiently
  • Apply effective questioning techniques to identify potential fraud indicators and support decision-making
  • Resolve customer complaints in line with internal processes and FCA requirements
  • Maintain accurate records across all systems and ensure workloads are managed within agreed deadlines and quality standards
  • Support continuous improvement by maintaining up-to-date knowledge of products, processes, and industry developments
  • Communicate with customers across multiple channels including telephone, email, and written correspondence

About You

  • Strong communication and interpersonal skills, with the ability to handle complex and sensitive conversations
  • Experience in claims handling, ideally across motor, AD, and/or third-party cases
  • Ability to manage a varied workload and prioritise effectively in a fast-paced environment
  • High attention to detail and strong organisational skills
  • A team player who can also work independently with confidence
  • Knowledge of insurance products and claims processes is desirable

What We Offer

  • Opportunity to develop within a multiskilled claims environment
  • Ongoing training and development
  • Supportive team culture

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