About [Employer hidden — sign up to reveal]

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

The Opportunity

We are seeking an exceptional Managing Director – Operations to lead and scale the operational backbone of [Employer hidden — sign up to reveal]. This role is accountable for the end-to-end operational performance of the business, ensuring that we can sell, deliver, bill, support, comply and govern effectively at scale. You will play a critical role in enabling growth while ensuring operational control, consistency, and resilience across a complex, international organisation. Working in close partnership with the Managing Director – Technology, this role ensures alignment between service delivery, platform reliability and change, supporting a high-availability, regulated and product-led business. This is a highly strategic and hands-on leadership role requiring strong commercial, operational and governance expertise.

Key Responsibilities Include But Not Limited To

• End-to-End Operational Leadership: Own operational performance across customer service delivery, commercial lifecycle (Contract-to-Cash), internal IT and business systems, compliance, quality and ESG, legal governance. Ensure operations are predictable, scalable, controlled and auditable.
• Customer Service & Experience: Own the customer service operating model and customer experience outcomes. Ensure service operations deliver consistent, high-quality support, meet contractual SLAs, and provide clear communication during incidents.
• Commercial Lifecycle Performance & Revenue Protection: Ensure the organisation can contract, fulfil and bill customers accurately at scale. Hold leadership accountable for revenue integrity, billing accuracy, and commercial assurance.
• Business Operations, Systems & Enablement: Ensure internal systems and processes enable efficient and scalable operations. Drive end-to-end process integration and reduction of system fragmentation.
• Compliance, Quality & ESG Assurance: Own the organisation’s assurance and compliance posture. Ensure regulatory, quality and ESG obligations are clearly defined and embedded into operational processes.
• Legal Governance & Risk Management: Oversee legal governance through the General Counsel. Ensure legal risks are identified early, managed pragmatically, and escalated appropriately.
• Operational Governance & Decision-Making: Own and lead the operational governance framework. Chair key forums including service performance reviews, commercial assurance and margin reviews, risk, compliance and audit forums.
• Partnership with Product & Go-To-Market: Partner with Product and GTM leadership to ensure product strategies are operationally deliverable, pricing is executable, and products are scalable and supportable.
• Partnership with Managing Director – Technology: Act as the primary operational counterpart to Technology leadership, ensuring alignment between service delivery, platform reliability, and change initiatives.

Measures of Success

• Customer SLA performance and satisfaction
• Billing accuracy and revenue leakage reduction
• Margin performance and cost-to-serve efficiency
• Audit, regulatory and compliance outcomes
• Internal system performance and usability
• Reduction in operational defects and repeat issues
• Strength and maturity of operational governance and controls
• Confidence of Board, regulators and executive stakeholders

Required Experience & Attributes

• Proven experience in a senior operational leadership role within a complex, international business
• Strong background in telecoms, IoT, SaaS, or subscription-based environments
• Demonstrated success in building and scaling end-to-end operating models
• Deep understanding of commercial lifecycle management (Contract-to-Cash)
• Experience operating in regulated or compliance-heavy environments
• Strong financial and commercial acumen, including margin and cost-to-serve management
• Experience working in private equity-backed or high-growth organisations is highly desirable

How to Apply

Apply via the form on this page. For any questions, contact [Employer hidden — sign up to reveal]. By applying, you consent to data processing in compliance with GDPR.