About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.

Key Responsibilities

• Telecommunication Channels Ownership & Operations: Own the day-to-day performance and reliability of [Employer hidden — sign up to reveal]’s communication channels including IP telephony, SMS/RCS messaging, email, and WhatsApp Business API (WABA). Support operations with providers such as Voximplant, Vonage, Twilio, and other vendors, including configuration, troubleshooting, platform administration, and technical escalations.
• Routing Logic, Integrations & System Support: Build, maintain, and optimise telephony routing scenarios for inbound and outbound call flows, including voicemail, business hours schedules, transfers, call recordings, CLI logic, and other advanced workflows.
• Internal Support, Testing & Incident Management: Handle requests from [Employer hidden — sign up to reveal] employees through the ticketing system regarding any communication channel, telephony issue, or softphone-related problem.
• Acquisitions Integration & Continuous Improvement: Work closely with the integration team to assess the telecom stack of acquired agencies, analyse current call routing logic, and produce technical diagrams.

Qualifications

• Strong communication skills and fluency in English.
• Higher degree education.
• Strong understanding of telephony systems, SIP, trunks, routing logic, and VoIP operations.
• Experience troubleshooting telecom incidents across voice, SMS, email, or messaging channels.
• Ability to work with APIs, logs, JSON, webhooks, and provider documentation.
• Strong problem-solving skills.
• Experience with Twilio, Vonage, Voximplant, or similar providers.
• UK number porting experience.
• WABA operational knowledge.
• Email deliverability / blacklist management expertise.
• SQL and spreadsheet analysis skills.
• Contact centre or high-volume communications environment experience.

Compensation & Benefits

The role is fully remote, providing flexibility and enabling seamless collaboration with our geographically distributed team. Competitive salary with the potential for equity options based on performance.

What is it like being a Dwell-er

Feel free to check out [Employer hidden — sign up to reveal] Core Principles. That’s about what we believe in, how we operate and make decisions.