About the Role

The role of the Applications Engineer is to use expert knowledge on SOLIDWORKS 3D CAD software to deliver an all-encompassing solution to customers. This includes providing instant solutions to client issues as a front line helpdesk resource, creating and delivering engaging training content, creating and delivering bespoke pre-sales demonstrations, and acting as an expert consultant ensuring the best package is offered. The Applications Engineer sits in the operational side of the business as part of the SOLIDWORKS technical support team.

Duties and Responsibilities

• Building rapport and relationships with a broad range of customers who use SOLIDWORKS to design their products
• Delivering SOLIDWORKS training to our customers to ensure they are equipped with the skills and knowledge to get the best from the product
• Responding to customers’ needs, resolving technical problems using SOLIDWORKS in an effective and efficient manner
• Working closely with the sales team to understand customer requirements
• Using a consultative approach when liaising with customers to identify suitability for other products or services
• Progression into product demonstrations of SOLIDWORKS to prospective customers

Experience and Skills / Attributes Required

• Engineering or design experience gained in a design environment
• Knowledge of a 3D CAD system, ideally SOLIDWORKS but other systems like Pro/ENGINEER or Inventor may be useful
• Graduate or HNC qualified in relevant field
• Excellent presentation skills and confident communication style
• Professional manner and confident in customer facing role
• Excellent planning and organisational skills
• Ability to identify customer needs and provide suitable business solutions
• Excellent Computer and MS Office Skills (Word, Excel, Outlook)
• Willingness to be flexible and to travel as required
• Creative problem solver and team player

What We Offer

• Competitive base salary plus commission
• Training and certification on SOLIDWORKS solutions
• Clear career path in sales and account management
• Collaborative and growth-oriented team culture
• Basic Salary: Competitive depending on experience + uncapped OTE
• Hybrid working (3 days office/2 days from home)
• Yearly salary reviews
• Companywide bonus (£1-2k per year)
• Health Insurance (including dental & eyecare)
• 4X Salary Life Assurance
• Holiday allowance of 33 days, increasing up to 36 days
• Company pension scheme with option for enhanced contributions
• Enhanced long-term sick pay
• Fun & friendly team events