About the Role

Are you looking for a fun and varied job in hospitality? [Employer hidden — sign up to reveal] are looking for a Deputy Manager to support the Hostel Manager! As a Deputy Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why Work for [Employer hidden — sign up to reveal]?

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to [Employer hidden — sign up to reveal]’s staff discount and cash back portal
• Free [Employer hidden — sign up to reveal] each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for [Employer hidden — sign up to reveal] so please visit our [Employer hidden — sign up to reveal] website for more information.

Key Responsibilities

• Delivering an excellent customer experience to all hostel guests.
• Contributing towards the achievement of targets across all aspects of the hostel operation including food and beverage, and responsibility for maximising revenue whilst controlling expenditure.
• Supporting the Hostel Manager by managing a team of employees and occasional volunteers.
• Contributing to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis.

Skills and Experience Required

• Experience in hospitality or customer service, including the management and delivery of a quality service
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Experience of managing a team – experience of leading others, providing guidance to members of your team (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of [Employer hidden — sign up to reveal] – what [Employer hidden — sign up to reveal] does and how we do it
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a social enterprise with a mission to enrich the lives of all, especially young people. [Employer hidden — sign up to reveal] does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

How to Apply

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email [Employer hidden — sign up to reveal].

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal.

If you require reasonable adjustments during the recruitment process, please get in touch by emailing [Employer hidden — sign up to reveal].

PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.