Duty Manager

About the Role

Are you looking for a fun and varied job in hospitality management? [Employer hidden — sign up to reveal] are looking for a Duty Manager to support the Hostel Manager! As a Duty Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why Work for [Employer hidden — sign up to reveal]?

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to [Employer hidden — sign up to reveal]’s staff discount and cash back portal
• Free [Employer hidden — sign up to reveal] Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for [Employer hidden — sign up to reveal] so please visit our [Employer hidden — sign up to reveal] for more information.

What Will You Be Doing as a Duty Manager?

• Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
• Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.

Skills and Experience Required

• Experience of working face-to-face with customers
• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team – experience of leading others, providing guidance to members of your team (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of [Employer hidden — sign up to reveal] – what [Employer hidden — sign up to reveal] does and how we do it
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

Who Are [Employer hidden — sign up to reveal]?

[Employer hidden — sign up to reveal] is a social enterprise with a mission to enrich the lives of all, especially young people. [Employer hidden — sign up to reveal] does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills. If you would like to find out more about [Employer hidden — sign up to reveal] the charity, the culture, the heritage and so much more please visit our jobs website.

How to Apply

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email [Employer hidden — sign up to reveal]. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal. If you require reasonable adjustments during the recruitment process, please get in touch by emailing [Employer hidden — sign up to reveal].

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Job Details

• YHA Job Title: Duty Manager
• Department: Duty Management
• Locations: Ambleside
• Employment type: Full-time
• Staff Accommodation: Is available
• Salary: £13.63 per hour
• Apply by: 19 May, 2026