The Vacancy

At [Employer hidden — sign up to reveal] we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity and promote inclusivity. Join the [Employer hidden — sign up to reveal] Credit Risk Team where you will develop and implement the strategy for Collections and Recoveries across the Bank, ensuring that the portfolios are effectively and proactively managed within the credit risk appetite and current regulatory requirements, with a key focus on Customer Outcomes.

Responsibilities

• Provide robust challenge and oversight to the Customer Support and Collections Team on exposure strategies. Attend the Watchlist and Arrears Management forums for qualifying collections and emerging risk exposures ensuring risks are appropriately considered, strategies agreed including appropriate forbearance offerings.
• Provide input to the development, implementation and ongoing management of credit risk strategies and frameworks across the Bank, key to ensuring alignment and compliance with our regulatory requirements as well as business and group policies.
• Management of Collections and Recoveries Policies and Standards across the Bank and associated processes ensuring they remain fit for purpose, aligned with acceptable practices and evolving in line with changing regulation.
• Provide leadership and direction to the Litigation and Recoveries Team.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Work with Third Party Management, and other teams where appropriate, to demonstrate governance and oversight of third parties used to support collections and recoveries activities.

We Would Love to Hear From You If You Have

• Extensive knowledge of Collections and Recoveries practices and processes, including Insolvency law, gained through substantial experience gained in a Financial Services Organisation(s)
• Expert knowledge of Collections and Recoveries KPIs, policies, processes and controls.
• Experience of leading and managing a team, including remote locations.
• Good understanding of the each of the respective Bank businesses.

It is not essential but it would be great if you have: Knowledge and experience in other risk disciplines (credit, operational, fraud, regulatory) and a good level of understanding of the products and services offered across the Bank.

The Company

[Employer hidden — sign up to reveal] is a UK specialist banking group providing lending and deposit taking. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. [Employer hidden — sign up to reveal] Group plc is listed on the London Stock Exchange. For more information, visit our careers page: https://www.closebrothers.com/careers

The Benefits

• Private medical
• Discounted health checks
• Stakeholder pension contribution
• Cycle to work scheme
• Gym discounts
• Purchase additional holiday

Application Instructions

Apply online at closebrothers.current-vacancies.com. If you require adjustments, email [Employer hidden — sign up to reveal].