About the Role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Purpose of the Shift Lead role

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager.

• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the [Employer hidden — sign up to reveal] behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Work Pattern

Week 1: Monday 14:00–22:00, Tuesday 14:00–22:00, Thursday 14:00–22:00, Friday 14:00–22:00, Saturday 14:00–22:00

Week 2: Sunday 14:00–22:00, Monday 14:00–22:00, Wednesday 14:00–22:00, Thursday 14:00–22:00, Friday 14:00–22:00

Meet the Team

Our Support: Mentorship - It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system. Flexible working - We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.

Benefits

• Wellbeing hub - Get access to resources to support your wellbeing, including a free virtual GP service.
• Giving back - Support your favourite charities by donating through your pay or even volunteering for them.
• Pay - Earn a competitive salary.
• Colleague discount - After completing your probation period, you'll receive 20% colleague discount across all [Employer hidden — sign up to reveal] products and many of our third-party brands for you and a member of your household.
• Time off - Competitive holiday entitlement with the potential to buy extra holiday days.
• Life assurance - Get cover for twice your salary up to age 70 (double with our Pension Plan).
• Workplace savings - We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
• My Choices - Save on everyday costs through discounts and offers and get access to great health benefits.
• Cycle to work - Bike/accessory hire with Cycle to Work and save on tax and national insurance.
• Smart tech - Buy the latest technology with interest-free financing directly from your salary.
• Family friendly policy - Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

1. Send us your application
2. Online assessment
3. In-person assessment centre
4. Decision