About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

All the details
Mon 14:00-18:00
Tue 14:00-18:00
Fri 14:00-18:00
Sat 14:00-18:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join [Employer hidden — sign up to reveal] as a Service and Safety Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of [Employer hidden — sign up to reveal] products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At [Employer hidden — sign up to reveal], our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.

Benefits

• Wellbeing hub: Get access to resources to support your wellbeing, including a free virtual GP service.
• Giving back: Support your favourite charities by donating through your pay or even volunteering for them.
• Pay: Earn a competitive salary.
• Colleague discount: After completing your probation period, you'll receive 20% colleague discount across all [Employer hidden — sign up to reveal] products and many of our third-party brands for you and a member of your household. (Only contracts of more than 12 weeks are eligible.)
• Time off: Competitive holiday entitlement with the potential to buy extra holiday days.
• Life assurance: Get cover for twice your salary up to age 70 (double with our Pension Plan).
• Workplace savings: We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
• My Choices: Save on everyday costs through discounts and offers and get access to great health benefits.
• Cycle to work: Bike/accessory hire with Cycle to Work and save on tax and national insurance.
• Smart tech: Buy the latest technology with interest-free financing directly from your salary.
• Family friendly policy: Industry-leading maternity, paternity, adoption and neo-natal policies.

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

• Send us your application: Fill in our short application form and hit submit.
• Online assessment: We’ll invite you to take part in an online assessment. This could be before or after your interview.
• In-person assessment centre: We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
• Decision: After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.