About the Role

As a Customer Assistant at [Employer hidden — sign up to reveal], you will play a vital frontline role in delivering a market leading customer experience in our Fashion, Home & Beauty section. This is a role for people who love pace, graft, and playing their part in delivering our transformation.

We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether through 1 to 1 styling in suits, offering a five-star bra fit experience, or a tailor-made beauty routine. You’ll build rapport quickly, listen to customer needs, and confidently recommend products both in-store and online.

• You’ll operate in a high-demand environment, rolling up your sleeves and getting stuck in, no matter how busy the day gets.
• You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends.
• Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy.
• Being digitally confident is essential. You'll utilise digital tools such as the Sparks App and in-store devices to provide a personalised five-star service.
• Flexibility is vital. You’ll adapt to where you’re needed, when you’re needed.

Work Pattern

Week 1: Monday 15:00-21:00, Tuesday 15:00-21:00, Wednesday 09:00-14:00, Saturday 09:00-14:00

Week 2: Sunday 12:00-18:00, Monday 16:00-21:00, Thursday 16:00-21:00, Friday 13:00-19:00

Under 18 Disclaimer

To comply with health and safety legislation and keep our colleagues safe, colleagues in this role must be 18 years of age or older.

Benefits

• Wellbeing hub with free virtual GP service
• Giving back: donate through pay or volunteer
• Competitive salary
• 20% colleague discount after probation
• Holiday entitlement with option to buy extra days
• Life assurance (twice salary up to age 70)
• Workplace savings (pension, share schemes)
• My Choices discounts and health benefits
• Cycle to Work scheme
• Smart tech interest-free financing
• Family friendly policies

How to Apply

Send us your application via the online form. After submission, you may be invited to an online assessment and an in-person assessment centre or interview.