About the Role

Purpose:

• Deliver a great experience for customers across Travel Money and other services.
• Champion new ways of working through an open mindset.
• Complete tasks that deliver 'best in town' standards.
• Serve and sell across all Travel Money and service channels.
• Be the voice of the customer to improve continuously.

Key Accountabilities

• Demonstrate genuine interest in customers and build relationships.
• Serve customers efficiently.
• Deliver standards through presentation, availability, and cleanliness.
• Use digital tools and communication channels.
• Share feedback to improve.
• Share Travel Money knowledge with colleagues.
• Own learning and development.
• Know daily sales targets and promotions.
• Have product knowledge to recommend products.
• Engage with customers to understand needs.
• Complete Travel Money tasks with pace and accuracy.
• Follow safe and legal working practices.

Key Capabilities

• Understands how [Employer hidden — sign up to reveal] operates.
• Delivers excellent work fast with attention to detail.
• Acts on feedback.
• Sets performance objectives.
• Plans and manages own work.
• Asks questions to challenge status quo.
• Communicates clearly.
• Controls reactions and considers perspectives.
• Copes with change.
• Builds positive relationships.

Technical Skills & Experience

• Contributing to store profitability.
• Working to get things done right first time.
• Comprehensive knowledge of Travel Money channels.
• Product knowledge of services.
• Up to date commercial operation knowledge.
• Digital capability.
• Understand customer needs and selling opportunities.
• Adapting to change.
• Flexible and quick learner.

Key Relationships

• Customers
• Colleagues
• Store Leadership
• [Employer hidden — sign up to reveal] Bank Travel Money support team
• BIG

Everyone’s Welcome

[Employer hidden — sign up to reveal] aims to be an inclusive organisation. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. If you require reasonable adjustments, please share with us during application.

Benefits

• Wellbeing hub with free virtual GP
• Giving back – charity donation and volunteering
• Competitive pay
• 20% colleague discount after probation
• Competitive holiday entitlement
• Life assurance (2x salary)
• Workplace savings (pension, share schemes)
• My Choices discounts
• Cycle to work scheme
• Smart tech financing
• Family friendly policies

How to Apply

Submit your application online. You will then be invited to an online assessment and an in-person assessment centre or interview. We will be in touch with the decision.