Customer Assistant - Travel Money - York
SKILLS
FULL DESCRIPTION
Customer Assistant - Travel Money - York
[Employer hidden — sign up to reveal] is hiring a Part-time Customer Assistant for Travel Money at their York store. The role involves delivering excellent customer service, handling foreign currency transactions, maintaining store standards, and utilising digital tools. Candidates should be adaptable, detail-oriented, and possess strong communication and selling skills. The position offers a competitive hourly rate of £13.41 and a range of benefits including colleague discount, flexible working options, and wellbeing support.
- Team: In Store
- Store: York
- Location: York, North Yorkshire
- Contract type: Permanent
- Position type: Part Time
- Salary: £13.41 p/h
- Closing date: 14th May 2026
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Work Pattern
Week 1: Sunday 11:00–17:30, Thursday 11:30–19:30, Friday 11:30–19:30
Week 2: Thursday 11:30–19:30, Friday 11:30–19:30, Saturday 13:00–19:30
Purpose
- To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all Travel Money and other service channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Demonstrate a genuine interest in your customers and build good relationships
- Serve our customers efficiently and brilliantly well
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence
- Own your own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services help our customers
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and the part you play
- Complete all Travel Money tasks with pace, accuracy and in line with procedures
- Follow safe, legal and financial crime working practices
Key Capabilities
- Understands how [Employer hidden — sign up to reveal] operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things and suggests improvements
- Effective at communicating; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges, recovering quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store profitability
- Work to get things done right first time within timescales
- Comprehensive knowledge of Travel Money channels
- Good level of product knowledge and other services
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities to delight
- Adapting to change
- Flexible and able to learn quickly
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- [Employer hidden — sign up to reveal] Bank Travel Money support team
- BIG
Everyone’s Welcome: [Employer hidden — sign up to reveal] is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. [Employer hidden — sign up to reveal] aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Benefits
- Wellbeing hub - free virtual GP service
- Giving back - support charities via payroll giving or volunteering
- Pay - competitive salary
- Colleague discount - 20% discount after probation
- Time off - competitive holiday entitlement
- Life assurance - cover for twice your salary
- Workplace savings - pension, share schemes
- My Choices - discounts and offers
- Cycle to work
- Smart tech - interest-free financing
- Family friendly policy - industry-leading maternity, paternity policies