National Operations Coordinator

About the Role

As a National Operations Coordinator, you will play a key role in supporting national customers with service enquiries, bookings, new orders, supplier coordination and day-to-day account support.

This is a busy, fast-paced role where accuracy, organisation and communication are essential. You will manage multiple tasks at any one time, working across shared mailboxes, CRM systems, customer portals and phone enquiries to make sure customers receive a professional, timely and reliable service.

You will be responsible for ensuring enquiries are logged, investigated and resolved correctly, while keeping internal stakeholders, customers and suppliers updated. This National Operations Coordinator role is ideal for someone who enjoys problem solving, working at pace and taking ownership of customer queries through to completion.

What You’ll Be Doing

• Proactively manage enquiries from a fast-paced shared mailbox, CRM system and customer portals
• Handle incoming calls professionally and efficiently
• Ensure all customer enquiries are accurately recorded, investigated and managed in line with the company’s “right first time” approach
• Resolve service-related enquiries through to conclusion, ensuring a positive customer journey
• De-escalate customer complaints and work to resolve issues in a way that supports customer retention
• Ensure all IT systems are used correctly and all customer and service data is accurately recorded
• Schedule waste collections with subcontractors across trade waste, hazardous waste, confidential waste and bulk clearances
• Liaise with third-party suppliers and obtain quotations where required
• Maintain accurate records of supplier quotes, bookings, updates and customer communications
• Investigate customer and subcontractor invoice queries
• Complete and prepare Waste Transfer Notes where required
• Keep customers, suppliers and internal stakeholders updated in a timely and professional manner
• Support the wider team with any other reasonable tasks as required

About You

We’re looking for someone who is organised, customer-focused and comfortable working in a busy office environment. You will need strong attention to detail, the ability to prioritise your workload and the confidence to communicate clearly with customers, suppliers and colleagues.

Previous experience in the waste industry would be beneficial, but it is not essential as full in-house training will be provided.

What We’re Looking For

• Previous experience working in a busy office, customer service or administrative environment
• Excellent verbal and written communication skills
• Strong customer service skills and a professional approach
• The ability to multitask and prioritise effectively
• Good attention to detail and accuracy when updating systems
• Confidence using Outlook
• Working knowledge of Microsoft Word and Excel
• A practical, solution-focused approach to problem solving
• The ability to stay calm and professional when handling complaints or urgent queries
• A team-focused attitude and willingness to support colleagues when needed

About Us

[Employer hidden — sign up to reveal] is a leading resource recovery business. We value waste and are passionate about finding smarter, safer, and more sustainable ways to recycle and repurpose materials. Over the past 30 years, [Employer hidden — sign up to reveal] has grown into a team of almost 3,000 people across multiple brands. Our purpose is to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At [Employer hidden — sign up to reveal], people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth.

[Employer hidden — sign up to reveal] is committed to attracting and retaining a skilled and diverse workforce. (DE&I Policy Statement)