About the role

We are fully committed to the professional development of our people, and this is no different for apprentices. This role includes on and off the job training, leading to the achievement of a Business Analyst Level 4 Apprenticeship.

As a Business Analyst Apprentice, you’ll play an important role in how change happens across our business. Business Analysts act as the link between our people and our technology teams. They help colleagues explain what isn’t working, explore what should happen instead, and translate those needs into clear, structured requirements that IT teams can build from. In simple terms, a Business Analyst listens, investigates, and helps shape solutions that make things better for our customers and for the organisation.

In this role, you’ll join our central Business Analysis function within the IT department, where you’ll become the “friendly shoulder” for the business - someone colleagues can turn to when they face a challenge or need support understanding a problem. You’ll work on a mix of day-to-day improvements and larger projects which are transforming how we deliver digital services and modernising our systems.

From the moment you join, you’ll be involved in understanding how work currently happens across the organisation. With support, you’ll meet stakeholders to find out what needs to change and why, and you’ll help document this through problem statements and clear business requirements. You’ll learn how to map out processes step by step, create user stories that explain what end users need from a system, and contribute to diagrams that show how a solution should work. You’ll use our Business Analysis framework, which includes helpful templates and structure, to guide your work.

The scheme is designed to fully support you professionally, giving you hands on work experience, supplemented with a professional study programme.

What we’re looking for

We’re not expecting you to have lots of experience—that’s what the apprenticeship is for—but we are looking for you to be proactive, curious, and keen to learn. You will have achieved 2 A-levels or an equivalent Level 3 qualification (we will also consider applications from those expecting results this Summer) as well as 5 GCSEs grade C or above or grade 4-9, including Maths and English.

More than anything, it is attitude and approach that matter. You’ll have experience of gaining information from others to resolve problems and the ability to manage your own workload. Great written and verbal communication skills, and the ability to communicate at different levels will be important, along with evidence of proactively seeking new opportunities to learn and develop. An interest in financial services, in particular insurance is desirable.

• Dependable and trusted team contributor who enjoys working with others, sharing ideas, and building positive relationships across the business. You communicate openly, support colleagues, and contribute to a collaborative working environment.
• Strong attention to detail and IT confidence, feeling comfortable using tools like Outlook, Excel, and PowerPoint to organise information, manage tasks, and present ideas. You’re able to check your work carefully and learn new systems quickly.
• Clear and thoughtful communication, whether sharing updates with colleagues, asking questions to understand a task, or building relationships with internal and external contacts. Active listening and clear explanations help you work effectively with others.
• Effective problem-solving and time management, managing your time well and staying on top of multiple tasks or deadlines. You approach challenges calmly, gather the right information, and work with others to find practical solutions.
• Positive learning mindset, always open to developing new skills, exploring better ways of working, and understanding how different processes fit together. Curiosity and a willingness to learn will help you grow quickly in this role.

Benefits and Rewards

• Salary £25,000 per annum
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of [Employer hidden — sign up to reveal] insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at [Employer hidden — sign up to reveal]

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.

Application process

We keep things simple and supportive. First, complete a brief online application form. If shortlisted, you’ll complete a short online assessment and have a friendly chat with one of our Talent Acquisition team to learn more about the role and share your experience. The final stage is an in-person assessment centre style interview at our Head Office in Stratford-upon-Avon on either the 3rd or 6th July.

Please note this role is not eligible for visa sponsorship as it does not fulfil the criteria set by the Home Office.

This vacancy may close early depending on application volumes, so we recommend applying as soon as possible!

Vacancy managed by

Felicity Evans - [contact hidden]

About [Employer hidden — sign up to reveal]

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.