Job Purpose

Reporting to the Service Delivery Field Manager, the maintenance engineer has a key role in providing a right first-time service to the customer whilst maintaining an outstanding customer service. The maintenance engineer will resolve any network issues that an installation or service engineer may come across or resolve any outages on the network. You will be installing/replacing CBTs, splicing into FNCs, carrying out minor civils on customer boundary and acting as a sweeper support to the installation and service engineers. You may be required to carry out customer installs and pre-pulls depending on business needs and be expected to complete any work within the department that the company requires due to work volumes from our ISP partners.

Key Responsibilities

• Primarily working network maintenance and sweeper support. Occasionally required to carry out installations and pre-pulls to customer premises.
• Manage the tools issued and the vehicle assigned to you as per our vehicle policy.
• Completing Service works within an agreed SLA (24hrs)
• Complete assigned tasks on time and manage day-to-day jobs.
• Follow all procedures, splice fibre, and test at multiple points throughout the duration of the tasks
• Installation of fibre Cable and CBTs to build specification and Openreach Pia policy.
• Fault finding back to the exchange using test equipment provided (OTDR).
• Completing Minor civil works required on customer boundary including blockage clearances and install customer lead in from [Employer hidden — sign up to reveal] built Network from Toby box.
• Splicing within [Employer hidden — sign up to reveal] Fibre Network to the highest standard.
• Maintaining H&S compliance.
• Work individually and as part of a team to achieve targets and KPIs.

Skills, Knowledge and Expertise

• Experience working in a similar role, working on or on behalf of the Openreach Network.
• Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
• Demonstrable experience and a proven track record working in a networking engineering environment. (preferred).
• Excellent organisational skills.
• Clear and concise communication abilities.
• Physical fitness for manual handling tasks.
• Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
• A proactive approach to improving efficiencies and working smarter.

Qualifications Required

• Must hold a full UK driving Licence for minimum 12 months.
• SA001, SA002, S7, S8, SA051c
• IPAF 1b
• NRSWA unit 2 (minimum)
• Splicing and testing
• SMART AWARDS preferable
• Have telecommunications experience or transferable skills.

Why our people love working with us?

• 25 days holiday plus bank holidays
• An extra day off for your birthday!
• Pension scheme that matches your contribution up to 8%
• Phone allowance.
• Health care cash plan
• Cycle to work.
• Employee assistance programme
• PPE and Uniform provided.
• IT equipment provided.
• Discounted Gym memberships
• Retail offers – discounts from recognisable brands
• Company Events
• Free YouFibre broadband if you are within our area, plus friends & family discount.
• Life assurance giving you cover of 4 times your basic salary.
• Colleague referral scheme of £500.
• Continuous development and long-term career prospects

About [Employer hidden — sign up to reveal]

Building your fibre future! [Employer hidden — sign up to reveal] is investing in and building a new full-fibre network right across the UK. Future proofing homes and businesses with a reliable, high-quality, and high-speed internet connection. With live networks already across several towns and cities in the UK, and many more planned, we are dedicated to bringing forgotten parts of the UK into the digital revolution. Utilising revolutionary in-house planning tools and build techniques to rapidly deploy our network, ensuring that we reach our goal of 1 million UK premises by 2023!

How to Apply

Send us your application via our Careers Site or Job Boards. Recruitment screens your application against our essential criteria. Hear back from us within 2-3 days of application submission with an outcome/next step. If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at [Employer hidden — sign up to reveal]. Alternatively, click the button.