About the Role

The [Employer hidden — sign up to reveal] is expanding its team and seeking an experienced fundraiser to own and grow our recurring giving program. This role is responsible for driving retention, upgrade, reactivation, and long-term value of monthly and annual donors, and for contributing to sustainer acquisition strategy in close coordination with the dedicated team.

Responsibilities

• Own and grow the recurring giving program, leading initiatives to expand the sustainer base, improve donor retention, reduce attrition, and drive long-term value.
• Develop upgrade and cross-sell strategies to increase donor lifetime value (LTV).
• Contribute to sustainer acquisition strategy.
• Design and optimize donor journeys across onboarding, retention, upgrade, reactivation, and win-back.
• Lead dunning processes including payment retries, recovery strategies, lapse prevention, and reactivation campaigns.
• Oversee and optimize self-management donation tools.
• Refine supporter touchpoints and ensure donor-focused communications.
• Monitor KPIs, produce reports, manage budget, and support forecasting.
• Collaborate across teams to enhance donor upgrade opportunities.

Requirements

• Experience managing and analyzing sustainer giving programs.
• Proficiency in donor retention, upgrade strategies, and recurring donation management.
• In-depth knowledge of the charity sector and global fundraising markets.
• Experience launching and testing fundraising campaigns and dunning processes across multiple channels.
• Experience with audience segmentation, data analysis, and complex donor journeys.
• Comfortable with donor KPI metrics and data-driven decision-making.
• Strong organizational and project management skills.
• Excellent communication and collaboration skills.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is the nonprofit organization that operates Wikipedia and other free knowledge projects. We are a remote-first organization with staff in 40+ countries. For more information, visit wikimediafoundation.org. Applications can be sent to [Employer hidden — sign up to reveal] for accommodations.