Fractional VP of Customer Success
SKILLS
FULL DESCRIPTION
Fractional VP of Customer Success
[Employer hidden — sign up to reveal] is seeking a Fractional VP of Customer Success to partner with the CEO and leadership team in evolving the customer success function. This is a hybrid role based in London (Co-Work Borough, London Bridge), 2 days per week, minimum 3 months contract. The role combines strategic thinking with execution to drive retention, expansion, and commercial alignment.
Role Details
- Fractional: 2 days per week (flexible)
- Duration: minimum 3 months + potential advisory support
- Reports to: CEO
- Location: Hybrid — London (Co-Work Borough, London Bridge), with in-person collaboration encouraged weekly
Who You Are
- Experienced in fractional or project-based leadership roles
- Skilled at rapid diagnosis – able to quickly assess team capability, operating model fitness, and cultural health
- Proven experience operating at VP / Head of Customer level, with a strong track record of transforming and scaling Customer Success functions
- Deep expertise in operating model design, segmentation, and value delivery frameworks
- Commercially focused, with a clear understanding of how Customer Success drives retention, expansion, and revenue outcomes
- Comfortable operating across strategy and execution
- Experience within SaaS and the broader MarTech or ABM ecosystem is essential
About [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal] is an exciting software company serving over 440 customers worldwide. Joining [Employer hidden — sign up to reveal] means becoming part of a fast-paced, innovative tech environment. Founded in 2014, with 100 co-workers.
Equal Opportunities
[Employer hidden — sign up to reveal] is an equal opportunity employer committed to growing a diverse workforce. We encourage applications from all backgrounds.
Apply Here! – https://careers.[Employer hidden].co/jobs/7438410-fractional-vp-of-customer-success