About the Role

As an Academy Associate, your primary responsibility will be supporting the team to ensure the smooth running of our ambassador programmes. This will play a key role in delivering high-impact programmes that connect brands with early talent in an authentic, meaningful way.

• Manage ambassador communications across multiple channels, ensuring updates, deadlines, and key moments are delivered clearly and consistently.
• Track ambassador activity and process monthly payments, ensuring any issues or queries are handled promptly and efficiently.
• Support the creation of engaging content and key touchpoints across the Academy experience - from training sessions and competitions to monthly checklists, along with innovative tools such as personalised GPTs.
• Track and analyse programme performance, using data such as average hours, year-on-year comparisons, and social media reporting to understand impact and identify opportunities to improve.
• Prepare agendas for weekly client meetings, capture clear notes during each session, and follow up on key actions to ensure progress and accountability.
• Contribute to internal and client-facing updates, turning performance data into clear, compelling storytelling that demonstrates programme success.
• Support continuous improvements across the ambassador programmes, helping to refine processes and enhance programme delivery over time.

What We're Looking For

• Someone who’s excited by the opportunity to support our ambassador programmes, continuously improving how we deliver for both ambassadors and brands.
• Confidence working with data and tools like Google Sheets and Slides, with the ability to translate numbers into clear, actionable insights.
• Strong communication skills, with the ability to adapt tone across different audiences - from student ambassadors to internal stakeholders.
• Experience in community management, customer support, or similar environments - or the ability to stay organised, responsive, and positive in a fast-paced setting.
• Highly organised with strong attention to detail, able to manage multiple programmes and priorities at once.
• A proactive, solution-focused mindset, always looking for ways to improve and bring new ideas to the table.
• Someone who enjoys building relationships and creating positive experiences, whether with ambassadors or within the team.

What's in it for You

• A Happiness team dedicated to making [Employer hidden — sign up to reveal] the best place to work.
• A culture calendar full of options - from black tie to sports day, book club or run club.
• Great office space with phone booths, walking pads, and a rainforest for focus-time.
• The W breakfast - hotel-worthy breakfast spread with fancy coffee and unlimited fizzies.
• Office closed for up to 2 weeks over festive period in addition to holiday allowance.
• [Employer hidden — sign up to reveal] Bank Holiday - an extra day off in October.
• Moving House Day - an extra day off.
• Work from Anywhere - days to work remotely.
• Learning & development - monthly '[Employer hidden] Way' days.
• Therapy - up to 3 subsidised sessions per year.
• Vitality Health Insurance after probation.
• Gymbox membership at less than half price after probation.

Application Process

1. Apply
2. Intro call with George or Mez on our Talent Team
3. Video call with the hiring manager
4. Task & Tour of our office
5. High Performance Offer Deck (HiPOD) with our COO Anna

If you need any adjustments to make our hiring process more accessible, please reach out to our Talent Team.