Head of Product & Trading - Pet

About the Job

It’s an exciting time for [Employer hidden — sign up to reveal] as it continues to embark on its diversification strategy with our newest product – Pet Insurance, launched in the summer of 2022 with huge expansion since through both organic growth and acquisition. The business is on track to be a top 5 player in the market and is looking to embark on the next phase of its disruption strategy to push the business to even greater heights by really focussing on the customer experience and outcomes.

Reporting to the Pet Director, the Head of Product & Trading will be responsible for:

• Having a deep understanding of customer demands and needs and building a product range that meets these needs.
• Leading and disrupting the market on product design and innovation, driving enhanced customer experiences and business growth.
• Keeping close to market & industry development including regulator focus to ensure we are able to proactively understand and build product solutions for our customers and trading strategies for our business.
• The performance of our existing products ensuring they provide fair value for our customers, with Consumer duty embedded in their evaluation and ongoing development.
• Our trading strategy and plan ensuring we drive ambitious yet sustainable business growth.

Main Duties

• To create strategic plans and budgets that support our growth ambitions.
• Working across the Pet LT to ensure we monitor product and service performance and build a culture, framework and governance that has customer service improvement at the centre.
• To provide overall ownership of existing Pet insurance products and the design and development of new Pet Insurance and Wellness products to meet clearly identified customer needs. Working with other Department Heads to ensure the products are fulfilled as designed and with customers are at the heart of the service provided.
• To make decisions in all matters affecting the performance of Pet Products in accordance with the group strategy and regulatory/compliance requirements.
• To own the overall Product Lifecycle management process, Customer (COMI) and Product performance dashboards embedding these into the overall culture and governance processes of the department.
• Lead the creation of our trading strategies, working with Marketing, PCW & Pet Leadership teams to build customer propositions & trading strategies, maximising lead generation, conversion, Loss ratio and cost efficiencies.
• Embed a data led, performance culture that drives proactive identification of opportunities and threats to the business plan and relentlessly delivers actions to maximise opportunities and mitigate threats.
• Build and lead a department that has great people and service at its core. Being responsible for the recruitment, performance management, development and engagement of all staff within the Product and Trading team.
• Keep up to date with and have a strong awareness of external market trends and developments in the Product, Marketing and trading space.

Essential Skills and Experience

• Experience in leading, mentoring and motivating a high performance team.
• Experience with existing product management and new product development from design to delivery.
• Strategic thinker, always looking to continuously innovate products to improve the customer experience, sales performance and department efficiency.
• Great digital and external market awareness for new product developments.
• Commercial thinker, able to create innovative plans to grow the business maximising commercial and business outcomes whist putting the customer first.
• Excellent communication skills across all levels, internally and externally, able to build open relationships and gain consensus with all stakeholders.

Desirable Skills and Experience

• Effective decision maker.
• Strong network building, negotiating and influencing skills.

Disability Confident Leader: For candidates with a disability or long-term health condition, we’ll invite a fair and proportionate number of applicants that meet essential requirements to the first stage. If you need adjustments, please email [Employer hidden — sign up to reveal] or call [contact hidden].