About the job

We’re looking for an IAM Transformation Support Manager to provide hands‑on operational leadership across our Identity & Access Management transformation programme. Reporting to the IAM Transformation Lead, this role focuses on day‑to‑day delivery management, agile coordination, and supporting continuous improvement across IGA, PAM and Access Management.

You’ll work closely with Product Leads, engineering teams, operations, and wider business stakeholders to ensure smooth execution of our multi‑year IAM modernisation roadmap. This role supports remote and flexible working in line with [Employer hidden — sign up to reveal]’s policies.

Key Responsibilities

• Provide day‑to‑day operational oversight for IAM transformation workstreams, ensuring activities are well organised, tracked and delivered efficiently.
• Manage and maintain delivery artefacts including backlogs, sprint boards, action logs, RAID items, and status updates.
• Support the IAM Transformation Lead with programme‑level coordination, documentation, reporting and preparation for governance forums.
• Facilitate or support agile ceremonies such as stand‑ups, sprint planning, backlog refinement, retrospectives and showcases.
• Work closely with Product Leads and engineering teams to ensure work is prioritised, dependencies are clear, and progress is transparent.
• Act as a day‑to‑day coordination point for technology, security, governance and business stakeholders.
• Proactively identify, track and manage risks, issues and dependencies across IAM workstreams.
• Assist in transitioning new IAM capabilities into BAU, working with operational teams on support models, SOPs, training and handover documentation.
• Support and coach members within the IAM teams by sharing best practices, frameworks and delivery discipline.

Key Skills, Qualifications and Experience

Essential:

• Experience supporting technology or cyber‑security programmes, ideally within an operational or delivery‑focused role.
• Understanding of IAM domains (IGA, PAM, Access Management) and how they support business and security outcomes.
• Experience working within agile environments with cross‑functional teams.
• Excellent organisational, communication and coordination skills.
• Strong problem‑solving ability, with a structured approach to delivery and risk management.
• A recognised Certification in Agile Methodologies.

Desirable:

• Familiarity with IAM tooling such as Saviynt, CyberArk or Azure AD / Entra ID.
• Experience maintaining programme artefacts such as backlogs, RAID logs or sprint reporting.
• Exposure to regulated environments and IAM‑related compliance requirements.

What [Employer hidden — sign up to reveal] offers

We take pride in being a diverse and inclusive business. Everyone receives 33 days holiday (including bank holidays) when joining, increasing up to 38 days. All colleagues are eligible for up to £3,600 of free shares each year after one year of service. [Employer hidden — sign up to reveal] has been recognised as a Great Place to Work for over 25 years. As a Disability Confident Leader, we guarantee an interview for candidates with disabilities who meet the essential criteria. For adjustments, contact us or call [contact hidden].