Contract Logistics Customer Service Specialist
SKILLS
FULL DESCRIPTION
Contract Logistics Customer Service Specialist
[Employer hidden — sign up to reveal] is hiring a Contract Logistics Customer Service Specialist to manage end-to-end warehousing operations for our customers. You will handle customer requests, process orders, and ensure compliance with contractual obligations. This role is based at a warehouse/distribution center (location not specified).
How You Create Impact
- To respond to customer requests in a timely manner, identifying and solving issues, complaints, or disputes professionally.
- To manage and process received orders in the system, handing them over to the warehouse operations team for completion.
- To communicate with customers regarding order status or when issues arise.
- To prepare and sort documents such as cycle count reports, invoices; identifying and interpreting data for system entry.
- To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor and follow up discrepancies.
- To identify and implement solutions aimed at continuous improvements within the customer portfolio (e.g., data quality, turnaround times, customer satisfaction).
- To ensure compliance with all customer contractual obligations on the part of the company.
What We Would Like You to Bring
- Experience in customer service or similar role, ideally within logistics or warehousing.
- Strong communication, coordination, and problem-solving skills with a customer-focused mindset.
- High attention to detail and accuracy in documentation, billing, and data entry.
- Proficiency in Microsoft Office; experience with SAP is an advantage.
- A proactive, organized team player who thrives in a fast-paced, collaborative environment.
What's in It for You
- Opportunity to build your career with [Employer hidden — sign up to reveal], a global leader in logistics and supply chain solutions.
- Exposure to end-to-end contract logistics operations, working closely with both customers and internal teams.
- Supportive and inclusive work culture that values collaboration, learning, and career development.
- Access to structured training programs and opportunities to upskill in systems like SAP S/4 HANA.
Who We Are
Logistics shapes everyday life. At [Employer hidden — sign up to reveal], your work goes beyond logistics; it enables both ordinary and special moments. We are a global leader with a strong heritage and a vision to move the world forward. We kindly advise that placement agencies refrain from submitting unsolicited profiles.
Contact
[Employer hidden — sign up to reveal] Recruitment Team
Email: [Employer hidden — sign up to reveal]