Key Accountabilities

• Provide technical support of Offshore Marine, Subsea and Positioning division products to customers, sales staff, customer support staff and rental staff by telephone, email and customer visits.
• Complete service jobs on equipment delivered by [Employer hidden — sign up to reveal] to a satisfactory level.
• Carry out installation, commissioning and upgrades of products and functions delivered by [Employer hidden — sign up to reveal].
• Assist Operations Manager in solving long term technical problems together with technical staff in Norway.
• Report problems and improvements back to product responsible departments.
• Ensure communications from customers receive a response within acceptable time frame.
• Document upgrades and other changes made to [Employer hidden — sign up to reveal] systems following service and installation visits.
• Maintain and update CRM and other service databases.
• Maintain and update technical knowledge on products delivered by [Employer hidden — sign up to reveal] ([Employer hidden]).
• Promote improvements, upgrades and aftersales opportunities to customers.
• Promote correct use of [Employer hidden — sign up to reveal] procedures, processes, service tools and databases.
• Regular travel within the UK and Ireland to support customers, and additional frequent travel outside the UK to support global customers.

Qualifications and Experience

• Technical education in Electronics, Computer Science or Applied Science
• Demonstrable hands-on experience of electronics in the field or base
• Have offshore experience or be prepared to travel offshore which requires maintaining valid offshore survival and offshore medical certification. Training and medicals provided by the company.

Skills and Attributes

• Methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively
• Analyse complex issues and problems and come up with rational judgments
• Demonstrate specialist knowledge and expertise in own area
• Communicate in a clear, precise and structured way
• Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals

What We Offer

• An exciting and important position working for the world-leading supplier of maritime solutions
• Professional development and career opportunities
• Competitive pay and benefits

Additional Information

Work location: UK, reporting to Aberdeen.

Point of contact: Stuart McGruther

[Employer hidden — sign up to reveal], a subsidiary of [Employer hidden — sign up to reveal], is a global marine technology company. More information at www.kongsbergmaritime.com.