Responsibilities

• Monitor the Helpdesk system for incoming incidents and service requests, ensuring all issues are accurately logged, tracked, and documented.
• Provide effective end-user computing support across a range of business units, delivering support both remotely and on-site to troubleshoot hardware, software, and connectivity issues.
• Work collaboratively with other IT team members and wider teams to support projects and ongoing IT operations.
• Maintain flexibility in working hours, including early starts, late finishes, and rotating schedules, in line with business requirements.
• Adhere to and support the enforcement of all information security policies and procedures.
• Assist with basic server administration tasks and support network connectivity where required.
• Support the deployment and day-to-day use of new technologies introduced to meet business needs.
• Communicate clearly and professionally with users at all levels, demonstrating the ability to work independently when required.
• Manage multiple tasks effectively while maintaining a calm, flexible, and customer-focused approach.
• Proactively identify opportunities to improve support processes, documentation, and user guidance.
• Provide IT support across multiple locations as required.

Technical Skills & Experience

• Working knowledge of ITIL principles and experience using ITSM tools for incident, and requests.
• Familiar with enterprise imaging and deployment tools (e.g. Intune, Windows 11).
• Background in Level 1 IT Support.
• Administer and support the Microsoft Office / Microsoft 365 productivity suite.
• Experience with Microsoft Azure Active Directory and Microsoft 365 Admin, including user and access management.
• Enterprise experience deploying, managing, and supporting Windows, macOS, and iOS environments.
• Enterprise-level AV administration and support.
• Set up and support mobile devices and desktop telephony.

About Us

[Employer hidden — sign up to reveal] Group is a global network of businesses that represent the world’s leading talent, intellectual property and brands. [Employer hidden — sign up to reveal] Group comprises preeminent talent agency [Employer hidden — sign up to reveal], global marketing agency 160over90, brand licensing agency IMG Licensing, and nonscripted content business Pantheon Media Group.