Bank Healthcare Assistant

About The Role

We are looking for a compassionate, detail‑oriented Bank Healthcare Assistant to join our team, delivering high‑quality patient care both in person and remotely. This is a rewarding opportunity for someone who thrives in a patient‑facing role and is passionate about providing exceptional healthcare support, while benefiting from the flexibility that bank working offers.

As a Bank Healthcare Assistant, you will play a vital role in supporting patients throughout their care journey. By working closely with clinical teams, providing hands‑on care, and maintaining accurate records, your contribution will have a direct and positive impact on patient experience and outcomes.

Key Responsibilities

• Support patient visits by assisting with clinical activities in line with care plans and agreed competencies
• Provide compassionate, safe, and professional care to patients at all times
• Support the coordination and delivery of patient care, ensuring a seamless and reassuring experience
• Maintain accurate, clear, and up‑to‑date patient records to support ongoing care needs
• Uphold the highest standards of professionalism, compliance, confidentiality, and regulatory practice
• Communicate clearly and empathetically with patients, offering reassurance and support throughout their care journey

About You

You are a caring and conscientious Healthcare Assistant who takes pride in delivering safe, respectful, and person‑centred care. You are confident working with patients from diverse backgrounds and understand the importance of empathy, professionalism, and discretion in every interaction.

You bring:

• Phlebotomy skills, with the confidence to carry out procedures calmly, safely, and in line with agreed competencies and clinical guidance
• Excellent verbal and written communication skills, enabling you to explain procedures clearly, listen attentively to patient concerns, and maintain accurate clinical documentation
• A strong understanding of relevant policies, regulatory standards, and current legislation, with a commitment to compliance, confidentiality, and best practice at all times
• The ability to build trust and rapport with patients, demonstrating compassion, emotional intelligence, and reassurance throughout their care journey
• A high level of attention to detail, ensuring accuracy in record‑keeping, adherence to care plans, and the consistent delivery of high‑quality care
• A flexible and reliable approach, with the ability to adapt to different clinical settings, work independently when required, and contribute positively as part of a multidisciplinary team
• A genuine passion for patient care, with a proactive attitude and a desire to continuously learn and develop within a healthcare environment

About Us

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.

At [Employer hidden — sign up to reveal], with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.