Cluster Maintenance Supervisor

Job Summary

The Cluster Maintenance Supervisor is responsible for overseeing and coordinating maintenance operations across multiple hotel properties within the cluster. The role ensures that guest rooms, public areas, building systems, and back-of-house facilities are maintained to the highest operational standards. Particular focus is placed on plumbing, painting, carpentry, electrical systems, and general repair works. The position supports the implementation of preventive maintenance programmes and ensures that repairs are completed efficiently to minimise operational disruption and maintain guest satisfaction.

Key Responsibilities

• Maintenance & Repairs: Supervise and perform plumbing repairs including leak detection, pipe replacements, fixture maintenance, and drainage issues. Oversee painting and decoration works. Carry out general handyman tasks including carpentry, tiling, drywall repair, door and lock repairs. Coordinate minor electrical maintenance. Monitor and maintain HVAC systems. Support room maintenance and refurbishment programmes.
• Preventive Maintenance: Implement and monitor preventive maintenance schedules. Conduct regular inspections. Identify potential maintenance issues proactively. Ensure timely completion of maintenance requests.
• Supervision: Supervise maintenance staff and external contractors. Ensure works are carried out in accordance with hotel standards and safety requirements.
• Budget & Inventory Control: Monitor maintenance expenses. Maintain inventory of tools and spare parts. Coordinate procurement.
• Compliance & Safety: Ensure compliance with building regulations, fire safety, and health & safety standards. Assist with statutory compliance. Conduct safety inspections and toolbox meetings.
• Coordination & Reporting: Liaise with hotel management. Respond to maintenance issues affecting guest experience. Prepare weekly and monthly reports.
• Emergency Response: Respond to urgent issues like power outages, water leaks, equipment failures. Provide on-call support as required.

Qualifications & Requirements

• Diploma or technical certification in Mechanical, Electrical, Civil Engineering or related field preferred.
• Minimum 2–3 years experience in hotel maintenance, preferably in a supervisory role.
• Strong knowledge of plumbing, painting, carpentry, and general building maintenance.
• Basic understanding of electrical systems, HVAC, and building services.
• Experience managing contractors and coordinating works across multiple properties.
• Strong troubleshooting and problem-solving abilities.
• Good understanding of health & safety regulations.
• Basic computer skills for maintenance reporting.

Key Competencies

• Strong organisational and time management skills.
• Ability to prioritise maintenance tasks across multiple properties.
• Strong communication and coordination skills.
• Commitment to maintaining high operational and maintenance standards.