Hotel Receptionist

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
South Kensington
TYPE
Full-time
LEVEL
Associate
CATEGORY
Hospitality & Catering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Guest Reception Check-in/Check-out Procedures Reservations Management Payment Processing Customer Service Communication Skills Hotel Systems (Opera/Guestline) Multitasking

FULL DESCRIPTION

Hotel Receptionist

Location: Ashburn Hotel / South Kensington

Job Type: Permanent

Reporting to: Hotel Manager

[Employer hidden — view at passion-project.co.uk] Group is seeking a Hotel Receptionist to provide a warm, professional, and efficient front desk service, ensuring all guests receive a high standard of hospitality from arrival to departure.

Key Responsibilities

  • Welcome guests in a friendly and professional manner
  • Manage check-in and check-out procedures efficiently
  • Handle reservations, amendments, and cancellations
  • Answer phone calls, emails, and guest enquiries promptly
  • Process payments and maintain accurate billing records
  • Provide information about the hotel and local area
  • Handle guest requests, complaints, and feedback professionally
  • Coordinate with housekeeping and maintenance to ensure room readiness
  • Maintain the reception area to a high standard at all times
  • Ensure compliance with hotel policies and data protection standards

Requirements & Skills

  • Previous experience in a hotel reception or customer service role preferred
  • Excellent communication and interpersonal skills
  • Strong organisational and multitasking abilities
  • Good knowledge of hotel systems (e.g. Opera, Guestline, etc.) is an advantage
  • Ability to remain calm under pressure
  • Professional appearance and attitude
  • Basic IT and administrative skills

Working Hours

Shift-based role (including early, late, weekends, and bank holidays). Typical shifts may include: Morning: 8:00am – 8 pm.

What We Offer

  • Competitive salary
  • Staff discounts / benefits
  • Training and development opportunities
  • Friendly and supportive working environment
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