Energy Adviser
SKILLS
FULL DESCRIPTION
Energy Adviser
[Employer hidden — sign up to reveal] is recruiting a reliable Energy Adviser to provide essential support to local residents. This permanent role involves delivering energy advice across Hastings, Rother, and the surrounding areas, contributing to our charity's mission to relieve poverty and promote public health.
Job summary
- Salary: £27,189 - £28,728 (pro-rata if part-time). Salary increases to the top band after successful completion of training.
- Location: St Leonards on Sea
- Workplace: Office based
- Contract: Permanent
- Working pattern: Flexible
- Hours per week: 30 - 37 hours
About the role
The primary function of this role is to provide practical energy advice to local people through both home visits and telephone consultations. The ideal candidate will be organised, focused, and dedicated to client welfare.
Key Responsibilities
- Conduct home visits to assess the client's living situation and property condition. Provide personalised energy advice and, where appropriate, install small energy efficiency measures.
- Use data gathered on energy consumption, temperature, and humidity to deliver highly personalised energy advice to clients.
- Manage a consistent volume of telephone enquiries, providing clear and practical information with patience and accuracy.
- Explore the wider context of a client's circumstances to identify underlying needs, helping individuals navigate personal barriers or any stigma they may feel about seeking support.
- Prioritise client welfare, including appropriate signposting and making referrals to other support services when required.
- Maintain accurate and professional case records for all engaged clients.
How we support you
- Professional Qualification: We will put you through the Level 3 NEA (National Energy Action) training.
- Structured Supervision: You’ll have regular, one-to-one supervision sessions.
- A Collaborative Team: You’ll work closely with our Project Manager and Advice Supervisors.
- A Realistic Path: Your salary reflects your growth; as you complete your training and build your confidence, your pay will rise to the top of the band (£28,728).
Annual leave
23 days holiday entitlement (in addition to bank holidays), increasing to 24 days after 3 years service and capped at 25 days after 4 years service. Pro-rata for part-time.
Location
Based at the [Employer hidden — sign up to reveal] office in St Leonards-on-Sea when not conducting visits or outreach. Flexible home-working is possible after training is completed.
How to apply
You can check for more information and how to apply.