Volunteer and Outreach Supervisor

🔒 Confidential Employer

Posted 7 May 2026

LOCATION

Lewisham

TYPE

Contract

LEVEL

Mid-Senior level

SALARY

£36,000 / year

SKILLS

Volunteer management Service coordination Community outreach Supervision and mentoring Training and development Communication skills Organisational skills IT skills

FULL DESCRIPTION

Volunteer and Outreach Supervisor

[Employer hidden — sign up to reveal] is seeking a Volunteer and Outreach Supervisor to coordinate outreach advice services across the London Borough of Lewisham while leading the recruitment, development, and supervision of volunteers as part of the Merchant Taylors' Foundation Training Academy project. The role involves planning community-based advice hubs, ensuring service quality, and building a sustainable pipeline of trained volunteer advisers.

Job Summary

Salary: £34,000 – £36,000 per annum (depending on experience).
Location: Across the London Borough of Lewisham, including Bellingham and Downham.
Workplace: Office based
Contract: Fixed term contract
Hours per week: 35

About the Role

Volunteer and Outreach Supervisor – Merchant Taylors’ Foundation Training Academy Project – Organisation: [Employer hidden — sign up to reveal] (CAL).

The Volunteer and Outreach Supervisor will play a central role in the success of this initiative. The postholder will be responsible for coordinating outreach advice services across Lewisham, while also leading on the recruitment, development and supervision of volunteers. The role brings together operational delivery with people development, ensuring that high-quality advice is delivered from day one while building a strong and sustainable pipeline of local talent.

Key Responsibilities

Lead the recruitment, training and ongoing development of volunteers.
Provide regular supervision, mentoring and feedback to volunteers.
Coordinate outreach services across community settings, planning and scheduling sessions.
Ensure quality of advice provision by supervising volunteer casework and providing constructive feedback.
Develop strong relationships with local partners, community organisations and referral partners.
Maintain accurate records, contribute to monitoring and reporting requirements.

Person Specification

Experience of working with, supporting or managing volunteers.
Experience of coordinating services in a community or outreach setting.
Understanding of advice services or similar client-focused support provision.
Knowledge of working with vulnerable or diverse communities.
Awareness of learning, training or development approaches.
Accredited as [Employer hidden — sign up to reveal] Supervisor or equivalent qualification.
Strong verbal and written communication skills.
Ability to motivate, support and develop individuals.
Ability to organise and coordinate work across multiple locations.
Ability to monitor performance and maintain quality standards.
Strong problem-solving skills and sound judgement.
Good IT skills.
Commitment to the aims, principles and values of [Employer hidden — sign up to reveal].
Strong commitment to equality, diversity and inclusion.

How to Apply

Apply before 11.59pm on 13 May 2026. You can check for more information and how to apply.