Energy Debt Adviser

Role Description

[Employer hidden — sign up to reveal] (ABCAB) is an independent member of the Citizens Advice network in Scotland. The Energy Debt Adviser role sits within the [Employer hidden — sign up to reveal] Energy Debt Project, which has developed in response to the ongoing fuel crisis and persistently high levels of fuel poverty across Argyll & Bute. The project aims to support individuals and families who are struggling to manage fuel costs, address energy-related debt, improve energy efficiency, and resolve disputes with energy suppliers.

The post holder will provide in-depth energy and fuel debt advice, advocacy, and casework support to clients, with a particular focus on vulnerable households. The role also has a proactive outreach element, supporting community engagement and contributing to improved awareness of energy efficiency, fuel rights, and available support schemes.

Job Description

The Energy Debt Adviser is responsible for delivering high-quality, impartial energy advice and undertaking casework to support clients experiencing fuel debt, fuel poverty, and energy supplier disputes. The role requires specialist knowledge of the energy sector, strong advocacy skills, and the ability to work collaboratively with colleagues and partner organisations.

Employee Benefits

[Employer hidden — sign up to reveal] offers excellent terms and conditions, including a total of 35 days leave and a pension scheme with a 6% employer contribution, and life assurance. The Bureau is an inclusive employer considering flexible & remote working arrangements where appropriate, and operates a 4 Day Working Week.

Application Notes

For further details and information on how to apply, please refer to and complete the application pack and return to [Employer hidden — sign up to reveal]

Please note that this post is subject to a satisfactory Basic Disclosure check.

Equality & diversity monitoring: To help [Employer hidden — sign up to reveal] monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: [Employer hidden — sign up to reveal]

About the employer: [Employer hidden — sign up to reveal] is committed to equal opportunities both in service provision and employment.

Charity number: SC030477
Company Limited by Guarantee: SC231152
Registered with the Financial Conduct Authority 617438

Downloads

• Job Description
• Application Form
• Privacy Notice
• Equality & Diversity Monitoring Form