Welfare & Benefits Advice Team Leader Macmillan / Citizens Advice Wyre Forest

About the role

Make a real difference when it matters most

We are looking for an experienced and motivated Team leader for our Welfare & Benefits Advice Service. You will lead a specialist team who support our local Community in the Wyre Forest, whilst also personally delivering dedicated advice through our [Employer hidden — sign up to reveal] contract, supporting people affected by cancer, their families, and carers.

This is a unique opportunity combining leadership, service development and frontline impact. Ensuring people facing some of life's toughest challenges get the financial support they’re entitled to.

Working from [Employer hidden — sign up to reveal] on New Road in Kidderminster you will lead our Welfare and Benefits team to deliver free, independent, confidential, impartial and accountable advice to our local community, with the direction and support of our Advice Service Manager.

You will also personally deliver our [Employer hidden — sign up to reveal] Advice service predominately to clients within North Worcestershire. On occasion, there may be the need to attend outreach sessions.

What you’ll be doing

• Leading and managing a team of advice caseworkers and supporting volunteers
• Ensuring high-quality advice and casework, including support with complex cases
• Monitoring performance, outcomes, and service quality
• Developing and expanding outreach services across the Wyre Forest and North Worcestershire
• Building strong partnerships with health professionals and community organisations
• Producing reports and contributing to service evaluation and improvement
• Ensuring compliance with [Employer hidden — sign up to reveal] quality standards
• Working with the [Employer hidden — sign up to reveal] Regional Hub who manage [Employer hidden — sign up to reveal] caseload referrals

What we’re looking for

We’re looking for someone who brings both technical expertise and strong leadership skills:

• Significant experience in welfare benefits advice, including complex casework
• Experience of managing or supervising staff or volunteers
• Strong knowledge of disability and sickness benefits
• Ability to lead a service, manage performance, and drive improvements
• Excellent communication and stakeholder engagement skills
• Understanding of the challenges faced by people affected by cancer or long-term illness

You’ll also need to be organised, adaptable, and committed to delivering a compassionate, client-centred service.

Why join us?

• Be part of a respected organisation making a tangible difference in people’s lives
• Work in partnership with [Employer hidden — sign up to reveal] to deliver a vital, specialist service
• Opportunity to shape and develop a growing service
• Supportive team environment with ongoing professional development

Additional Information

• Full driving licence and access to a car required
• Some evening or flexible working may be required
• Hybrid working available by agreement

Apply now! If you’re ready to lead a service that has real impact in your community, we’d love to hear from you.

For an informal discussion or to request an application pack, please email our Business Support Manager Sally Williams at [Employer hidden — sign up to reveal]