Information, Advice and Guidance Officer

About the role

Our Works for Us team is committed to delivering a reliable, high-quality, multi-channel service to individuals in Milton Keynes, focusing on improving their skills, accessing employment-focused training, and engaging in personal development activities.

As an IAGO, you will work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public. This includes providing face-to-face advice, phone support and email services. The role demands adaptability to fast-changing priorities, compliance with quality standards, and a commitment to delivering in-depth employability advice and guidance. The successful candidate will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.

Requirements

• Competent and confident in using IT, and specifically using IT applications and resources on websites
• Clear and accurate communication skills, both spoken and written
• Able to listen, understand and use information to conduct effective client interviews
• Able to work in a team, be organized and manage time effectively
• Confident in working towards performance targets
• Able to recognize the limits and boundaries of the role
• A background in advice giving, coaching, or tutoring is desirable but not essential

Additional information

Full training and induction will be provided. The successful applicant will need to complete a Level 3 Qualification in Advice and Guidance as part of their initial training. The successful applicant will be asked to undergo a Disclosure and Barring Service (DBS) check.

How to apply

You can check for more information and how to apply.