Job Summary

• Salary: £14,236.19 - £15,069.57 (SP 32-34) plus £739.20 London allowance
• Location: Enfield, Greater London (EN3)
• Workplace: Office based
• Contract: Permanent
• Hours per week: 14

About the Role

The purpose of the role is to work with the Head of Service and Quality, Project Manager and the Trainer to ensure smooth running of the day-to-day service and to mentor and support paid advice staff and volunteers to maintain national [Employer hidden — sign up to reveal] standards. This will involve:

• Supervising advice and gateway/triage sessions and caseworkers
• Supporting the delivery of the training and development plan along with the rest of the team
• Providing mentoring and support to caseworkers, advisers and adviceline Team members (gateway/triage volunteers) as required by the Service and Quality Manager and in line with the needs of the overall service

Other responsibilities include:

• Keeping technical knowledge current
• Providing statistical reports on outputs and outcomes
• Creating a positive working environment
• Participating in recruitment/selection activities
• Promoting the importance of research and campaigns
• Developing and maintaining effective admin systems and records
• Monitoring and evaluating activities appropriate to the role and providing regular reports and feedback

Employee Benefits

• 30 days annual leave (FTE)
• An employer matched pension contribution currently at 4%
• Access to Telus, an Employee Assistance Scheme which offers help and support with mental, financial, physical and emotional well-being
• Opportunity for hybrid working following completion of probationary period

How to Apply

Apply before 11.59pm on 7 June 2026. You can check for more information and how to apply.

Please note, we will be interviewing on a rolling basis, so the expiry date may be sooner than advertised. We suggest submission of applications as soon as possible if you are interested in this role.