Remote Debt Adviser
SKILLS
FULL DESCRIPTION
Remote Debt Adviser
[Employer hidden — sign up to reveal] is seeking a Remote Debt Adviser. This is a permanent, hybrid position based in Merthyr Tydfil with a salary of £29,549 to £32,536 per year.
Job Summary
- Salary: £29,549 to £32,536
- Location: Merthyr Tydfil
- Workplace: Hybrid working
- Contract: Permanent
- Hours per week: 37
How to Apply
Apply before 11.59pm on 29 May 2026. For more information and to apply, visit https://www.citizensadvicemt.org.uk.
About the Role
To provide high-quality, specialist debt advice and casework to clients, primarily from the Merthyr Tydfil area. This role forms part of [Employer hidden — sign up to reveal]’s new telephone debt advice project and will involve delivering advice remotely via telephone and digital channels. The post holder will manage a caseload and support clients through all stages of debt resolution, including creditor negotiation, financial statement preparation, and formal debt solutions. The role is high-pressured and target-driven, requiring excellent time management, resilience, and the ability to deliver outcomes efficiently while maintaining quality standards. It is office-based for 60% of the week, with up to 40% home working permitted following successful probation. The successful candidate must be able to communicate effectively in Welsh, both verbally and in writing, to meet the needs of Welsh-speaking clients and comply with Welsh language standards.