Job Description

*Will need to drive due to Location* We are seeking a highly organised and professional Administrator/Customer Service representative to join our team. The successful candidate will be responsible for providing exceptional customer support, managing administrative tasks, and ensuring smooth communication between clients and internal departments. This role offers an excellent opportunity for individuals with strong organisational skills and a passion for delivering outstanding service in a dynamic environment. The position is paid and suitable for applicants with relevant experience or those eager to develop their skills within a supportive team.

Responsibilities

• Handle customer enquiries via phone, email, and in person, providing prompt and courteous assistance
• Maintain accurate records using CRM software and other organisational tools
• Support sales administration activities, including processing orders and updating client information
• Prepare reports and presentations using Microsoft PowerPoint and Word
• Manage scheduling, appointments, and correspondence efficiently using Microsoft Outlook
• Assist with data entry and management in programmes such as Sage and Excel
• Collaborate with team members to ensure customer satisfaction and operational efficiency
• Organise documentation, files, and administrative paperwork to ensure easy retrieval and compliance
• Contribute to continuous improvement of administrative processes

Requirements

• Proven experience in administration or customer service roles
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with CRM software, Sage, or similar programmes is desirable
• Excellent communication skills in English, both written and verbal
• Demonstrated organisational skills with the ability to prioritise tasks effectively
• Good time management skills to meet deadlines in a fast-paced environment
• IT skills including familiarity with computer systems and general troubleshooting knowledge
• Ability to work independently as well as part of a team with a professional attitude
• Previous experience in sales administration or customer support roles is advantageous

Benefits

• Free parking
• On-site parking